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UL, LLC Client Services Specialist II in Canton, Massachusetts

At UL, we know why we come to work.

Thousands of us around the world wake up every day with a common purpose: to make the world a safer, more secure and sustainable place. Science is in our DNA; we are endlessly curious and passionate about seeking and speaking the truth. We take delight in knowing that our work makes a meaningful contribution to society, and we are proud that our culture is centered on integrity, collaboration, inclusion and excellence. UL stands at the forefront of technological advancement, and we are continually challenged to find new ways to foster innovation and positive change. Satisfying? Yes. Exciting? Absolutely!

What you’ll learn & achieve:

Under general supervision, will be responsible for establishing, maintaining and growing client

relationships by satisfying their technical needs in a professional, expeditious and cost

effective manner.

RESPONSIBILITIES:

  • Organize and coordinate assigned client account work in a timely and profitable manner

  • Ensure Program Requirements are clearly documented, communicated, and updated throughout the organization, and leverage support where needed.

  • Collaborate and coordinate with Operations, Support Services, Quality Assurance, Sales, Business Development and other affiliated stakeholders to ensure that clients experience superior service.

  • Prepare client proposals, report specifications, technical information, and leverage data to add value for client programs.

  • Prepare client proposals, report specifications, technical information, etc.

  • Provide technical consulting services to clients directly and/or through coordination with internal technical team

  • Follow up on inquiry calls; respond to specific client inquiries promptly and professionally

  • Participate in trade shows and technical conferences when necessary.

  • Work with business support to bill clients in a timely, concise and profitable manner.

  • Provide technical support to in house employees as required.

  • Maintain up to date knowledge of procedures, client requirements, and technical subject matter and utilize that knowledge to provide superior service and manage programs

  • Read and follow the Underwriters Laboratories Code of Conduct, and follow all physical and digital security practices.

  • Performs other duties as directed.

What makes you a great fit:

  • General degree or equivalent, plus two years of directly related experience.

  • Familiarity with industry associations, technical committees, industry best practice which would add value for client program management.

  • Working knowledge of Word, Excel, Internet, Access, e-mail and other company

  • Software programs (i.e. LIMS, Advantage, etc.)

  • Demonstrated written, oral and interpersonal skills with the ability to effectively communicate with all levels of in-house staff and clients.

  • Must be able to identify problems and offer workable solutions.

What you’ll experience working at UL:

  • Mission: For UL, corporate and social responsibility isn’t new. Making the world a safer, more secure and sustainable place has been our business model for the last 127 years and is deeply engrained in everything we do.

  • People: Ask any UL employee what they love most about working here, and you’ll almost always hear, “the people.” Going beyond what is possible is the standard at UL. We’re able to deliver the best because we employ the best.

  • Interesting work: Every day is different for us here as we eagerly anticipate the next innovation that our customer s create. We’re inspired to take on the challenge that will transform how people live, work and play. And as a global company, in many roles, you will get international experience working with colleagues around the world.

  • Grow & Achieve: We learn, work and grow together with targeted development, reward and recognition programs as well as our very own UL University that offers extensive training programs for employees at all stages, including a technical training track for applicable roles.

  • Total Rewards: All employees at UL are eligible for bonus compensation. UL offers a generous 401k matching structure of up to 5% of eligible pay. Additionally, we invest an additional 4% into your retirement saving fund after your first year of continuous employment. We provide Healthcare Reimbursement Accounts and Health Savings Accounts that UL contributes to twice per year! Depending on your role, you can work with your manager on flexible working arrangements. We also provide employees with paid time off including vacation, holiday, sick and volunteer time off.

Learn More:

Working at UL is an exciting journey that twists and turns daily. We thrive in the twists and revel in the turns. This is our every day. This is our normal.

Curious? To learn more about us and the work we do, visit UL.com .

Connect With Us!

Not ready to apply, or can't find a relevant opportunity?

to keep informed about the latest UL career opportunities, tailored to your interests.

If you wish to request reasonable accommodation at any time, please email our Talent Acquisition team at Talent.Acquisition@ul.com.

UL is an Equal Opportunity Employer: Female/Minority/disability/Protected Veteran/Sexual Orientation/Gender Identity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. If you'd like more information about your EEO rights as an applicant under the law, please review theEEO is the Law (https://ul.icims.com/icims2/servlet/icims2?module=AppInert&action=download&id=353634&hashed=-442359237) andEEO is the Law Supplement (https://ul.icims.com/icims2/servlet/icims2?module=AppInert&action=download&id=353633&hashed=2016765212) .

Please review the following additional documents:

UL EEO Policy (https://ul.icims.com/icims2/servlet/icims2?module=AppInert&action=download&id=353638&hashed=-1688922441)

Pay Transparency Statement

E-Verify Poster (English) (https://ul.icims.com/icims2/servlet/icims2?module=AppInert&action=download&id=353635&hashed=1393483610)

Right to Work Poster (English)

UL is committed to hiring and retaining a qualified diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class U.S. Citizenship is required for most positions.

LocationMA-Canton

Job ID 2021-25657

of Openings 1

Job Category Customer Service/Support

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