Job Information
Point32Health Configuration Analyst || - Membership Operations in Canton, Massachusetts
Who We Are
Point32Health is a leading health and wellbeing organization, delivering an ever-better personalized health care experience to everyone in our communities. At Point32Health, we are building on the quality, nonprofit heritage of our founding organizations, Tufts Health Plan and Harvard Pilgrim Health Care, where we leverage our experience and expertise to help people find their version of healthier living through a broad range of health plans and tools that make navigating health and wellbeing easier.
We enjoy the important work we do every day in service to our members, partners, colleagues and communities. To learn more about who we are at Point32Health, click here (https://youtu.be/S5I_HgoecJQ) .
Job Summary
SUMMARY
As a member of the Business Implementation team within the Operations Implementation and Application Management department (OIAM), the business analyst provides leadership and support to staff within the THP MP Membership Operations department, consistently overseeing routine deliverable's independently, and identifying and escalating issues appropriately.
The individual must consistently demonstrate personal resiliency in times of change and demonstrate the ability to champion business processes and decisions. This individual will also organize and lead effective meetings and work sessions, initiate collaboration within and outside the OIAM department, supporting the work efforts of other departments.
The business analyst supports the development of initiatives and, with the support of their manager, owns the responsibility for executing these initiatives in a timely and consistent manner.
Key Responsibilities/Duties – what you will be doing
DUTIES/RESPONSIBILITIES – what you will be doing:
Collaborate with Manager to prioritize work assignments to meet departmental deliverables and development goals.
Identify opportunities for process re-engineering; make proposals and recommendations for process improvement
Serve as a System Admin to the Market Prominence (MP) system
Admin to various Vendor sites: Clarity, Change Healthcare, etc.
Maintain and Update Configuration, Workflows, Queues, and Reporting within MP using the Internal Support Model guidance for documentation and system updates
Development of Queries and Reporting utilizing MS Access, SQL, Excel, etc.
Development of Business Requirement documents for database and application changes, including business process change
Support the UAT team with Testing activities, including development of use case documentation, with departmental SMEs as needed
Perform in-depth user acceptance testing within the department
Act as liaison with Information Systems on technical issues
Collaborate with the Enrollment System Vendor throughout the project life cycle for Requirements documentation, SDD and FDD review and approval, and User Acceptance Testing through Sign-off
Facilitate the timely resolution of production-related IS issues, as well as issues relating to MP system, including appropriate documentation of the issues/resolution.
Analyze files and reports (from various sources), raise questions, research; translate data into information
Serve as escalation point for staff, specifically focusing on Testing and Production Support issues
Facilitate the dissemination of issue and resolution information to impacted staff and departments
Work on project teams and/or Lead work-groups to produce timely and accurate deliverable's.
Keep others informed
Provide performance and project updates to Manager
Keep staff up to date on business objectives, plans, and production support resolution
Attend department, Senior Products, and THP meetings
Prepare and present information at meetings as needed
Qualifications – what you need to perform the job
QUALIFICATIONS – what you need to perform the job
EDUCATION, CERTIFICATION AND LICENSURE:
- Associates degree required, Bachelor’s degree preferred
EXPERIENCE (minimum years required) :
3-5 years’ experience in a related business environment.
Experience in a data management and/or analytic environment with the ability to gather, document, test and implement complex business requirements
SKILL REQUIREMENTS:
Significant MS Office experience (intermediate/advanced level)
Strong SQL query writing experience required
MS Access or other relational database experience strongly preferred
Strong organizational and time management skills
Solid/effective verbal and written communication skills
Experience with Agile and/or SAFe framework and methodologies
Demonstrated commitment, flexibility, and resiliency in times of business and organizational change
Demonstrated professional demeanor at all times
Champion of collaboration across various departments and work cooperatively as a team member.
Provide/accept constructive criticism for improvement, including peer, direct report, and manager feedback for performance management
Compensation & Total Rewards Overview
As part of our comprehensive total rewards program, colleagues are also eligible for variable pay. Eligibility for any bonus, commission, benefits, or any other form of compensation and benefits remains in the Company's sole discretion and may be modified at the Company’s sole discretion, consistent with the law.
Point32Health offers their Colleagues a competitive and comprehensive total rewards package which currently includes:
Medical, dental and vision coverage
Retirement plans
Paid time off
Employer-paid life and disability insurance with additional buy-up coverage options
Tuition program
Well-being benefits
Full suite of benefits to support career development, individual & family health, and financial health
For more details on our total rewards programs, visit https://www.point32health.org/careers/benefits/
Commitment to Diversity, Equity, Inclusion, Accessibility (DEIA) and Health Equity
Point32Health is committed to making diversity, equity, inclusion, accessibility and health equity part of everything we do—from product design to the workforce driving that innovation. Our Diversity, Equity, Inclusion, Accessibility (DEIA) and Health Equity team's strategy is deeply connected to our core values and will evolve as the changing nature of work shifts. Programming, events, and an inclusion infrastructure play a role in how we spread cultural awareness, train people leaders on engaging with their teams and provide parameters on how to recruit and retain talented and dynamic talent. We welcome all applicants and qualified individuals, who will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
At Point32Health, we strive to be a different kind of nonprofit health and well-being company, with a broad range of health plans, and innovative tools that make navigating health and well-being easier, guiding our members at every step of their health care journey to better health outcomes. We are committed to providing high-quality and affordable health care, improving the health and wellness of our members, and creating healthier communities across the country. The Point32Health name is inspired by the 32 points on a compass. It speaks to the critical role we play in guiding and empowering the people we serve to achieve healthier lives. Our employees are hard-working, innovative, and collaborative. They look for opportunities to grow and make a difference, and they help make us strive to be one of the Top Places to work in New England.