Job Information
Point32Health Learning Coordinator in Canton, Massachusetts
Who We Are
Point32Health is a leading health and wellbeing organization, delivering an ever-better personalized health care experience to everyone in our communities. At Point32Health, we are building on the quality, nonprofit heritage of our founding organizations, Tufts Health Plan and Harvard Pilgrim Health Care, where we leverage our experience and expertise to help people find their version of healthier living through a broad range of health plans and tools that make navigating health and wellbeing easier.
We enjoy the important work we do every day in service to our members, partners, colleagues and communities. To learn more about who we are at Point32Health, click here (https://youtu.be/S5I_HgoecJQ) .
Job Summary
Job Summary
As a Learning Coordinator within our Learning Development Center, you will play a pivotal role in delivering high-quality learning support to colleagues and managers across the organization. You will be responsible for handling various learning administrative tasks, aiding with colleague inquiries, and contributing to the overall efficiency and effectiveness of learning operations. This role will touch all elements of the colleague life cycle.
While the primary focus will be on administrative support, the role offers significant opportunities for growth. The candidate will be encouraged to learn quickly and take on more strategic tasks, such as contributing to continuous improvement initiatives, supporting training development, and even participating in cross-functional projects. This is an excellent opportunity for someone looking to start or advance their career in Learning and Development while gaining valuable experience in both administrative and strategic aspects of the field.
Key Responsibilities/Duties – what you will be doing
Key Responsibilities/Duties - What You Will Be Doing
• Colleague Inquiries: Serve as a key point of contact for colleagues and managers regarding:
o learning policies
o procedures
o reporting
o other inquiries
Provide guidance and support to resolve issues effectively.
• Data Management: Leverage a collaboration management system for tracking requests and resolve, transfer or escalate requests to other learning colleagues for efficient issue resolution. Maintain learning databases and electronic records, ensuring data accuracy, completeness, and confidentiality. Generate reports and analytics as needed to support learning initiatives.
• Learning Administration: Conduct intake for all HR learning related inquiries and escalate to appropriate parties, as necessary. Ensure timely resolution of requests and follow requests through to completion to provide best colleague experience. Track and monitor requests to identify root cause of issues. Document inquiry resolution and escalation in a collaboration management system.
• Policy and Compliance: Stay updated on learning policies, regulations, and compliance requirements. Ensure adherence to company policies and procedures in all HR-related activities.
•Training and Development: Support training initiatives by coordinating training sessions, maintaining training calendars, tracking training completion, performing CEU administrative tasks, and assisting with training logistics as needed.
• Continuous Improvement: Identify opportunities for process improvement within the HR Learning Development Center. Identify trends and provide insight to increase operational efficiencies. Contribute to the development and implementation of best practices and standardized processes.
•Support awareness within the organization of the Learning Development Center’s activities by crafting and deploying regular communications on the company intranet and other communication channels
• Other duties and projects as assigned.
Qualifications – what you need to perform the job
Education, Certification and Licensure
Highschool diploma or equivalent
Bachelor’s degree in human resources, Business Administration, or related field preferred.
Experience :
- 1-3 years of experience in HR administration, shared services, a related role or an equivalent combination of education and experience.
Skill Requirements :
Proficiency in HRIS (Human Resources Information System) systems, Microsoft Office Suite (Word, Excel, PowerPoint), and other HR-related software.
Strong attention to detail, organizational skills, and ability to handle confidential information with discretion.
Excellent communication skills (written and verbal) with the ability to interact effectively with colleagues at all levels.
Knowledge of HR policies, employment laws, and regulatory requirements.
Customer service orientation and problem-solving skills.
Ability to work independently, prioritize tasks, and meet deadlines in a fast-paced environment.
Key Qualities & Attributes
Detail-Oriented : Must be meticulous in managing logistics, scheduling, and data entry, ensuring that all tasks are completed with a high degree of accuracy.
Adaptable : Should be comfortable with routine tasks while also being flexible enough to take on new challenges and responsibilities as they arise.
Proactive Learner : We are looking for someone who is eager to learn and grow within the organization. This person should seek out opportunities for personal and professional development, particularly in areas that contribute to the broader strategic goals of the Learning and Development Team.
Organizational Skills : Strong organizational abilities are crucial, as you will need to manage multiple tasks and priorities, often simultaneously, while maintaining efficiency and effectiveness.
Collaborative : Must be able to work well with others, both within the Learning and Development team and across other departments, contributing to both day-to-day operations and larger strategic projects.
Ambitious & Growth-Oriented : While the role involves a significant amount of administrative work, having a genuine interest in developing skills that will allow them to contribute to more strategic initiatives over time is important.
Working Conditions and Additional Requirements :
Must be able to work under normal office conditions and work from home as required.
Work may requiresimultaneous use of a telephone/headset and PC/keyboard andsitting for extended durations.
May be required to work additional hours beyond the standard work schedule.
Must be able to work in a hybrid environment – both virtual work and on-site (at least 1 day a week but occasionally up to 3 days a week as the business requires)
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by colleagues assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of colleagues assigned to this position. Management retains the discretion to add to or change the position's duties at any time.
Compensation & Total Rewards Overview
As part of our comprehensive total rewards program, colleagues are also eligible for variable pay. Eligibility for any bonus, commission, benefits, or any other form of compensation and benefits remains in the Company's sole discretion and may be modified at the Company’s sole discretion, consistent with the law.
Point32Health offers their Colleagues a competitive and comprehensive total rewards package which currently includes:
Medical, dental and vision coverage
Retirement plans
Paid time off
Employer-paid life and disability insurance with additional buy-up coverage options
Tuition program
Well-being benefits
Full suite of benefits to support career development, individual & family health, and financial health
For more details on our total rewards programs, visit https://www.point32health.org/careers/benefits/
Commitment to Diversity, Equity, Inclusion, Accessibility (DEIA) and Health Equity
Point32Health is committed to making diversity, equity, inclusion, accessibility and health equity part of everything we do—from product design to the workforce driving that innovation. Our Diversity, Equity, Inclusion, Accessibility (DEIA) and Health Equity team's strategy is deeply connected to our core values and will evolve as the changing nature of work shifts. Programming, events, and an inclusion infrastructure play a role in how we spread cultural awareness, train people leaders on engaging with their teams and provide parameters on how to recruit and retain talented and dynamic talent. We welcome all applicants and qualified individuals, who will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
At Point32Health, we strive to be a different kind of nonprofit health and well-being company, with a broad range of health plans, and innovative tools that make navigating health and well-being easier, guiding our members at every step of their health care journey to better health outcomes. We are committed to providing high-quality and affordable health care, improving the health and wellness of our members, and creating healthier communities across the country. The Point32Health name is inspired by the 32 points on a compass. It speaks to the critical role we play in guiding and empowering the people we serve to achieve healthier lives. Our employees are hard-working, innovative, and collaborative. They look for opportunities to grow and make a difference, and they help make us strive to be one of the Top Places to work in New England.