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Berkshire East Resort Customer Service & Ticket Sales in Charlemont, Massachusetts

CUSTOMER SERVICE AND TICKET SALES Job Summary Sell tickets, activities and retail products providing friendly and helpful services for guests. Essential Duties and Responsibilities Provide expert advice to guests regarding our activities, services and products. Know all of the resort\'s products, prices, hours and availability. Know all discounts, special pricing, or other marketing promotions. Assist the guest with the selection and purchase of items. Sell products & services (ticket, pass, locker, rental, lesson, gift card). Check in rafting and zip line guests or guests of other reserved activities. Verify accurate completion of waivers and apply wristbands to guests. Handle guest complaints in a professional and diplomatic way. Direct guests & visitors to the appropriate location or staff when required. Provide other information and assistance to guests when needed. Monitor retail: restock & maintain inventory levels, keep space neat and clean. Assist with special events or promotions at the resort. Act as liaison at base lodge for emergencies or bad weather situations. Process cash, credit & gift card transactions accurately & efficiently. Manage the till, count start cash and prepare nightly deposit bags. Complete sales reports and accounting forms for back office. Perform other tasks as assigned by manager. Minimum Qualifications (Knowledge, Skills, Abilities) Skilled in providing excellent customer service. Specialist knowledge of products used for ski, raft, bike & other activities. Computer savvy, able to quickly learn sales and reservation programs. Excellent interpersonal skills, friendly and helpful disposition. Outstanding communication skills in person and on the phone. Neat and professional appearance. Portray a positive company image. Able to identify and perform other tasks during non-busy times. Able to count cash and perform simple mathematical functions. Communicate clearly using 2 way radios. Core Competencies Communication: Communicate ideas effectively and actively listen. Respond constructively to other\'s ideas & work effectively under stress. Work Standards: Maintain high standards in the quality & consistency of work. Physical Demands Must be able to lift up to 30 lbs. Must be able to stand, sit, and work at keyboard for long periods of time. Requirements Shift Requirements: Must be flexible, frequent weekend and holiday shifts. Prefer applicants with sales and cashiering experience but will train the right candidate. Age Requirements: Applicants must be at least age 18. Youth applicants must have prior sales and cashiering experience.