Job Information
Berkshire East Resort Zip Line Guide in Charlemont, Massachusetts
Zip Line Guide (Seasonal) Provide instruction and guide service for guests that zip line at Berkshire East. Essential Duties and Responsibilities: Meet and greet all guests and answer any questions they have. Assist with check-in to verify all guests are present & waivers are signed. Perform inspection of the zip line courses, gear, and all equipment. Assist guests in gearing up and verify their gear is properly fitted. Provide clear and concise directives to guests on tours. Instruct and monitor guests on zip line safety practices. Perform retrievals and evacuations when necessary. Maintain daily log books, tour sheets & other paperwork. Provide basic first aid care when necessary. Assist guests to overcome any anxieties they may have. Safely load and unload guests from moving chairlifts. Cross-train and cover shifts for the Aerial Park Adventure Course. Ensure that all guests have a fun and memorable experience. Perform other tasks as assigned by manager. Minimum Qualifications: (Knowledge, Skills, and Abilities): Skilled in providing excellent customer service. First aid & CPR certification required. On-site training provided. Display good judgment skills in making decisions. Follow company procedures for maintaining a safe workplace. Communicate clearly using 2-way radios. Connect with guests and interact with children. Maintain composure and perform under stressful conditions. Maintain good communication with team members & management. Core Competencies: Friendly Service: Treat people courteously and respond in a helpful manner. Teamwork: Interact with team members effectively and put company goals first. Work Standards: Maintain high standards in the quality & consistency of work. Physical Demands: Must be comfortable working at heights. Must be physically fit and able to lift up to 50 lbs. Must meet the minimum/ maximum weight requirements of 100 lbs. - 260 lbs. Must be able to hike, stand, bend, climb, lift, reach, and pull repetitively. Must be mentally attentive and focused at all times. Must be able to adapt to climate and work in extreme weather conditions. Shift Requirements: Hours may be long, including early morning through early evening. Weekend and holiday shifts are required. Age Requirements: Applicants must be at least age 18. Other Requirements: Mandatory 3 day training in mid-May 2024 Cori background check required prior to being hired. Must complete and pass guide training session prior to being hired. Must pass ATV driver safety training session (if required)