Massachusetts Veterans Jobs

Job Type: Regular

Time Type: Full time

Work Shift: Day (United States of America)

FLSA Status: Exempt

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

The Director, EHR Applications, is a member of the BILH IT Service Line Leadership team, responsible for development, implementation and maintenance of assigned patient care/clinical applications and/or administrative applications with accountability for enterprise-wide results. The Director, provides leadership, promotes collaboration, ensuring customer satisfaction results in strong team cohesion and positive morale. Possesses a strong understanding of the EHR system and healthcare landscape. In addition to working on mission-critical enterprise and departmental systems, projects/installations may encompass work across all divisions of BILH. Manages with financial responsibility and adherence to the BILH IT mission and vision.

Job Description:

Primary Responsibilities:

1. Manages the execution of the work set forth by the IT Senior Leadership team to support the mission and vision of overall health information technology application management to foster a business-oriented culture and mindset driven by continual service improvement techniques. 

2. Manages the implementation of EHR applications and related solutions. Contributes to strategic direction and oversight for the design, development, operation and support of EHR systems that fulfill business needs.

3. Champions the relationship between Information Technology and organizational leadership within areas of oversight through clear communication and alignment of EHR goals to advancing safe, quality driven clinical care.

4. Contributes to the success of the IT organization by assuring excellent customer service and adherence to SLAs. Assures a culture of continuous improvement and maintains a deep connection with leadership. 

5. Responsible for working on resource allocation within direct org chart. Partners with Directors and other EHR leaders to understand and impact prioritization; understands level of effort related to projects and objectives and current workload of direct reports.

6. Directly supports EHR application projects, day to day operations and break fix issues across BILH.

7. Monitors all functions of department ensuring services are in compliance with professional standards and state and federal regulatory requirements. 

8. Responsible for the HR aspect of team management including talent acquisition and retention, reviews and necessary performance improvement activities. Works with EHR Directors to provide education and trainings to the staff for well implemented EHR systems. Manages contract staff when necessary.

9. Serves on hospital planning and policymaking committees; assures EHR function matches policies set for the organization.

10. Additional leadership functions and roles may be assigned including but not limited to: Project Roles for BILH level projects; Key contact/liaison for IT vendors and/or specific Hospital or BILH Departments.

11. Has the authority to direct and support managers with functional area responsibilities. Has the direct responsibility to undertake the following employment actions: hiring, termination, corrective action and performance reviews.

Required Qualifications:

1. High School Diploma or GED Required. A Bachelor’s degree in computer science, Business, Healthcare or related field with additional education in computing technologies Preferred.

2. 5+ years proven experience (demonstrating career progression) working in an Information Services Dept. or software vendor organization within the healthcare industry. 2+ years of leadership and staff management experience.

3. Experience successfully managing and leading a team of information technology staff (direct/indirect reports) in both in person and remote environments.

4. Assists in planning, monitoring and/or managing budget in functional area of department.

5. Ability to make decisions with significant, broad implications for the management and operations of a major department or multiple departments. Participates in decisions on overall strategy and direction of the organization.

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment. Learn more (https://www.bilh.org/newsroom/bilh-to-require-covid-19-influenza-vaccines-for-all-clinicians-staff-by-oct-31) about this requirement.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled