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Beth Israel Lahey Health IT Finance Operations Manager in Charlestown, Massachusetts

Job Type: Regular

Time Type: Full time

Work Shift: Day (United States of America)

FLSA Status: Exempt

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

The Operations Manager reports to the Executive Director, IT Finance & Administration and manages the financial and operational systems, processes, permanent and temporary employees, and internal controls in support of BILH IT.

*Manages the quarterly reports and financial forecasting for HR and financial decision making during the year.

*Manages the HR functions within IT for approximately 800 employees and contractors including:

-- Employee Lists, Position Control, job requisitions, employee relations, annual review schedules and other HR related activities.

--Working with the IT Manager - Finance, this role supports the management of the annual operating and capital budget process and final request for funds.

--Will work collaboratively with IT System Service Leaders, Managers, Human Resources, Recruitment, Compensation and Employee Relations to mitigate IT risk for the organization.

Job Description:

E ssential Duties & Responsibilities:

Manages the consolidated HR activities required for IT including; maintain $64M budgeted IT employee tracking via vacancy lists, posted positions, filled positions, the weekly Position Control approval process and resulting job requisitions. Completes verification of salary recommendations versus budget and coordinates and manages the Service Line annual market reviews as scheduled.

Manages and facilitates HR/IT projects and activities in coordination with HR, leads the weekly HR/IT Leadership meeting, supports IT Leadership with new mergers or acquisitions, coordinates annual performance reviews, maintains IT org charts, and manages special requests related to IT employee resources (new/revised job descriptions, employee data validation, reporting structure changes, etc.)

Develops highly sensitive budget/financial models to determine as quickly as possible if expense changes in IT personnel are required to meet annual budget goals.

Responsible for the reporting of IT FTE expenses , including aggregation of data and activity reporting on a regular basis to senior leadership. Interacts with all levels of BILH, including senior management and department heads, and is responsible for knowledge of operational and financial policies and procedures.

Possess a thorough knowledge and understanding of established IT policies and procedures and to effectively translate operational plans into methods and processes to be used in the delivery of services, technology planning and support to customers and employees.

Working with the Manager, IT Finance, d evelops and manages complex analyses and forecasting of operating expenses, vendors and/or capital to provide decision support to IS Leaders as needed to manage and plan resources and spending, evaluate projects and support vendor negotiations.

Recommends and implements process improvements to ensure that financial reporting addresses the needs of key users and senior leadership.

Develops and maintains strong professional relationships with vendors, senior IT leaders, and hospital management.

Routinely communicates with senior IT leadership regarding departmental functions and the status of various programs, services, and financial objectives. Attend department meetings as necessary in order to facilitate collaboration and data gathering as required for special projects and analysis in support of the OCIO.

Provides any additional support required by management and provide coverage for other team members when he/she is not available.

Minimum Qualifications:

Experience: 6 8 Years.

Past experience with HR administration.

Strong background in financial analysis and reporting results, preferably within a healthcare setting.

Skills, Knowledge & Abilities:

Work requires strong verbal, analytical and interpersonal skills.

Must be able to work well in a team-focused environment and communicate well with colleagues and vendors.


As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment. Learn more ( about this requirement.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled