Massachusetts Veterans Jobs

Job Type: Regular

Time Type: Full time

Work Shift: Day (United States of America)

FLSA Status: Exempt

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

Under the direction of the Manager of Network Services, and within established hospital, clinic, and department policies and procedures, support network activities in a multi-vendor, multi-platform computer environment. Responsible for the daily technical support of the BILH computing networks, and for the installation, maintenance, and tuning of network software and hardware. Consults with the Manager of Network Services on specific matters requiring clarification, interpretation, or exception to standard policies and procedures

Job Description:

Essential Duties & Responsibilities including but not limited to:

Network Services

· Participates in Change Management and Root Cause Analysis meetings as directed.

· Documents all required activities in the BILH IT ticketing system.

· Install, configure and support various routers, switches and wireless access points.

· Install, configure and support various vendor management applications dealing with routers, switches, wireless access points, circuit monitoring and configuring management.

· Install, configure and support appliances dealing with DHCP and DNS services.

· Provides detailed network diagrams, as needed, using Microsoft Visio.

· Updates databases for items such as circuit id’s, pictures and IP addressing.

· Maintain and or update network equipment images and configurations

· As assigned by the Manager of Network Services prepares monthly reports for IT management on all relevant concerns.

· Participates in the development of standards of practice to include: physical layout of infrastructure wiring, networking products and protocol compliance.

· Participates in the development of disaster recovery practices for all network equipment device types.

· Update the dept. Web page dealing with issues of importance to Network Services personnel and others with selected interest.

· Monitor the BILH computer network and recommends to the Manager of Network Services resolutions to concerns.

· May be called to work off hours, weekends and holidays to provide technical support to the Institution.

· Required to carry a pager at all times.

Network Engineer Specific

· Responds to user complaints to research problems associated with the organizations computer network.

· Maintain inventory of necessary cables and parts routinely needed for daily operation.

· Maintain hardware backups for critical network equipment.

· Maintain serial #’s for network equipment requiring service contracts.

· Maintain licenses for network equipment requiring special licensing.

· Provide administrative and technical support for DNS and DHCP services.

· Assist senior staff and management with network design activities.

· Assist senior staff with documenting disaster recovery practices for all network equipment device types.

· Provide first level on-call support on a rotating basis.

· Additional responsibilities as assigned by the Manager of Network Services

Minimum Qualifications:

Education: Associates degree in M.I.S., Computer Sciences, Engineering, or related field preferred but not required.

Licensure, Certification, Registration: Cisco Certified Network Associate (CCNA) preferred but not required.

Skills, Knowledge & Abilities:

Experience installing and configuring the following network hardware:

• Layer 2/3 Switches

• Routers.

• Wireless Network Devices

· Experience supporting a cabling infrastructure to include: Cat 5E & 6 cable, riser cable, patch panels and fiber optics.

· Experience supporting and maintaining IP network numbering schemes.

· Experience with CiscoWorks, Brocade Network Advisor and other network monitoring applications such as Intermapper.

· Familiarity with deploying and administrating DHCP and DNS services.

· Familiarity with supporting DWDM.

· Familiarity with a high-speed multi homed ISP environment.

· Excellent written, verbal, presentation and organizational skills.

In the absence of any of these skills, demonstrates the ability to be thoroughly trained to meet organizational standards.

Experience: Three years of Data Communications experience providing secure LAN/WAN and wireless services. Direct experience configuring and supporting Cisco and Brocade equipment. Demonstrated competency with the following technologies: Switching, Routing, 802.11b/g, a and n, Local and Metropolitan Ethernet and DHCP/DNS services. Familiarity with the following protocols: IP, EIGRP, OSPF, BGP, SNMP, Telnet, TFTP, FTP, SFLOW. NETFLOW and WCCP.

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment. Learn more (https://www.bilh.org/newsroom/bilh-to-require-covid-19-influenza-vaccines-for-all-clinicians-staff-by-oct-31) about this requirement.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled