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Commonwealth Care Alliance Outreach & Marketing Specialist in Charlestown, Massachusetts

To promote Commonwealth Care Alliance’s (CCA) - SCO (Senior Care Options) and/or other health products to individuals, responsible parties and groups at a variety of settings. Responsible for executing our marketing and enrollment strategies, cultivating relationships with contracted sites, community organizations, senior centers, and elderly & disabled housing etc.

Be able to interact effectively with a multidisciplinary team. Strong written and computer skills required. Provides marketing and enrollment functions to increase membership, growth of product branding and penetration into primary care sites and specific service areas.

  • You will become a subject expert on presenting, promoting and marketing our programs to all interested; including individuals, groups, community organizations, healthcare professionals etc.

  • Develops presentations to various target audiences.

  • To cultivates and maintain collaborative relationships with contracted providers and primary care site partners.

  • Perform all enrollment related activities; such as identifying potential prospects, screening leads to ensure eligibility requirements, setting appointments, explaining the program, completing enrollment applications, submitting enrollments to CCA.

  • Develop a resource map of assigned territory, such as community based organizations, elder service agencies, elderly and disabled housing, food pantries, churches etc.; cultivates relationships with them and identifies potential collaborations efforts.

  • Plan and implement territory monthly action plan and consistently meet and or exceed enrollment and outreach targets.

  • Attend and assist with the planning of educational, outreach and other health related events.

  • Coordinate and interact with various roles within CCA, its primary care partners to ensure customer requests, questions and issues are handled appropriately and in a timely manner.

  • Assure compliance and adherence with Medicare & Medicaid enrollment and marketing policies and procedures.

  • Offers recommendations and suggestions for improvements in office, enrollments, marketing practices etc. to enhance service delivery and customer satisfaction.

  • Associate’s Degree or equivalent

  • 3 years experience required

  • Must have their Massachusetts Individual Health Insurance Producer License

  • English required

  • Multiple language proficiency highly desired such as but not limited to Spanish, Chinese, Vietnamese, Cambodian, Russian, Portuguese, Italian, ect.

  • Thorough knowledge of Medicare & Medicaid services, marketing, enrollment policies and guidelines.

  • Experience in sales, marketing and customer service preferred. Experience working with elders and disabled individuals.

  • Knowledge of healthcare systems/services and/or experience with community organizations, social services and public resources.

  • Must be a self-starter with a high level of accountability and responsibility.

  • Must possess exceptional interpersonal and presentation skills.

  • Must be able to meet directly with members, responsible parties and/or providers in office or home settings.

  • Must have the ability to work in a multicultural environment and perform outreach related activities in the community.

  • Must be able to work independently as well as within a team environment, be flexible, highly organized and be able to prioritize their work.

Working Conditions: Standard office environment - travel to sites

Equipment Utilized: Standard Office Equipment

Physical Requirements: Transporting, setting up and breaking down displays, tables, event booths, etc.

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Job Title for Posting: Outreach & Marketing Specialist

ID: 2020-3503

External Company Name: Commonwealth Care Alliance, Inc.

External Company URL: http://www.commonwealthcarealliance.org/

Actual Work Location: Charlestown, MA

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