Job Information
The Overlook Transitional Care Liaison in Charlton, Massachusetts
Job Description Position Title: Transitional Care Liaison
FLSA STATUS: Exempt
REPORTS TO: Executive Director of Home Health and Hospice Services
SUPERVISES: N/A
DEPARTMENT: Home Health and Hospice Services
COMPANY: MHS/The Overlook – Charlton, West Springfield and Sunderland
POSITION SUMMARY :
The Transition Care Liaison is a team player with sales and marketing experience and solid relationships in the healthcare field. A Transition Care Liaison must be persuasive, flexible, driven, well-mannered and accurate. A Transition Care Liaison must have the ability to interact with all customers, both internal and external with the professional and diplomacy necessary to portray The Overlook in a positive manner. Must possess superlative communication and interpersonal skills across all levels while maintaining sensitivity to resident/patient needs. A Transition Care Liaison must represent The Overlook at appropriate places, events and functions and act as a liaison between all Overlook services and its accounts.
The Transition Care Liaison is responsible for generating client referrals from professional referral sources for The Overlook’s Home Health and Hospice Services. The ideal candidate must have 3-5 years of experience in sales in marketing focusing on Home Health and Hospice with a proven track record of success and achieving agency/organizational referral goals, and a skillset for developing solid referral relationships in the healthcare field. The Transition Care Liaison is responsible for meeting and or exceeding specific referral and census goals.
PRINCIPLE DUTIES/ESSENTIAL FUNCTIONS :
The following duties are normal for this position. This list is not to be construed as exclusive or all inclusive. Other duties may be required and assigned.
Acts as a key player in the overall vision for Home Health and Hospice Services at The Overlook.
Market Intelligence and Sales Planning:
Gathers and uses market data to maximize potential referral sources and increase sales
Follows future trends in territory and responds preemptively to market changes
Maintains existing and expands new customer base by developing relationships with the following key stakeholders:
Hospital Case Managers/Discharge Planners
Directors and nursing personnel from area clinics and nursing homes
Physicians
Insurers and case management firms
Elder Law Attorneys
Community Agencies
Conducts extensive research on assigned territory and develops and implements plans and goals to cultivate new business with key stakeholder groups and nurture existing accounts, in pursuit of meeting weekly, monthly and annual referral goals.
Identifies and overcomes barriers to referrals and addresses any obstacles to achieving results.
Develops and presents a territory/ sales plan for assigned accounts.
Expands customer base by constantly identifying potential new accounts.
Meets or exceeds weekly, monthly and quarterly goals established with manager.
Activity and Activity Management:
Pre-plans weekly marketing activities in accordance with a monthly activity/marketing plan to ensure all goals are met.
Performs regularly scheduled sales calls to reach monthly goals
Keeps accurate records and logs of all sales activity in accordance statistical and regulatory requirements and company process/procedures/tools.
Manages and coordinates referrals from providers, facilities or any other referral source.
Coordinates and attends related trade shows, conferences and events, as approved by manager.
Other Responsibilities:
Maintains and monitors spending in regards to expense accounts.
Attends external meetings as needed.
Rotates holiday coverage as requested.
Adheres to OVNA and MHS policies and procedures.
Participates in quality management and safety activities, as needed.
SUPERVISORY RESPONSIBILITIES:
N/A
QUALIFICATIONS :
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Educational Requirements and Experience:
Post High School education - required
A Bachelor’s degree in business, public relations/marketing or health care related field ) - preferred
Experience in Home Health, Hospice and Long-Term Care screening and/or sales experience - preferred
Minimum of three to five years in Sales and Marketing experience working in a health care field - required
Valid MA driver’s license and reliable transportation - required
PHYSICAL REQUIREMENTS/WORKING CONDITIONS :
Works primarily indoors in a climate controlled setting.
Possible exposure to unpleasant odors.
Possible exposure to chemicals as identified in the MSDS Manual.
Must be able to exhibit emotional intelligence and have experience working in difficult settings and environments.
May work beyond normal working hours and on weekends and holidays when necessary.
Required to travel to multiple work sites and up to 200 miles per day.
COMMUNITY OVERVIEW:
The Overlook is a non-profit organization operating since 1911 and offering a full continuum of care and services for older adults in MA. The organization embraces its rich history and heritage, owning and managing 218 Independent Living Apartment Homes and Cottages, 28 Enhanced Care Private Suites, a 14- Suite Assisted Living Memory Care neighborhood, 27-unit Short-term Post-Acute Rehabilitation, 112-bed Long Term Care Skilled Nursing, as well as Home Health, Hospice, Palliative Care, Private Duty and Care Management divisions.
The Overlook and its 3 subsidiaries are based in Charlton, MA, with satellite home health and hospice offices across the state. The organization employs approximately 600 talented and compassionate Team Members and serves 1,500+ Residents/Patients.
The Overlook has a Vision to design a mixed-use Community beyond its singular function as a Retirement Community, a pedestrian-friendly, walkable "Village Center" environment, with select retailers, restaurants featuring fresh, locally sourced food, a brewery, a large banquet, and events center, enriching programs, health and wellness-focused on mind, body and spirit, and more. The Overlook’s bucolic setting on 450 acres of beautiful New England countryside, 16 miles of nature trails, a dog park, and a wealth of amenities offer limitless possibilities in helping us reposition our Campus.
THE OVERLOOK WAY:
All Team Members of The Overlook must embrace and commit to conducting themselves at all times in support of our 28 Guiding Principles, Culture of Excellence, and core values, which form the foundation of our unique culture. The Overlook strives to exceed expectations, inspire and "Do what's best for those we serve."
Integrity : saying what you mean, meaning what you say (in action and words), even if it hurts you personally or professionally
Respect for Individual Choice : empowering and supporting others in their Self-determination for health and well-being, as they define it
Compassion: understanding and empathy for others
Creativity/Innovation: thinking wildly, planning accordingly
Grace: putting people at ease, without compromising performance or outcomes
JUST SOME OF OUR BENEFITS AND PERKS:
Solid Track Record of Promoting
Team Members from within
Plenty of Free Parking
Free Daily Lunch on
Campus
Vacation, Sick, Holiday Time + Floating Holidays
Travel Reimbursement
Professional Development
Flexible Spending and Health Reimbursement Accounts
Employee Assistance Programs
Tuition Reimbursement
Short + Long Term Disability, Life Insurance
Medical, Dental, and Vision Insurance
Access to Fitness Center, Pool, and Onsite Massages
In compliance with the Americans with Disabilities Act, The Overlook will provide reasonable accommodations to qualified individuals with disabilities and encourages prospective Team Members and incumbents to discuss potential accommodations with the employer. The Overlook is strongly committed to diversity and a workplace environment that respects, appreciates, and values employee differences and similarities. By providing and supporting a work culture that fosters and builds upon diversity and its strengths, The Overlook will better serve our communities. The Overlook is an employment-at-will organization and an equal opportunity employer committed to maintaining a work and learning environment free from discrimination on the basis of sex, race, color, religion, national origin, pregnancy, gender identity, sexual orientation, marital/civil union status, ancestry, place of birth, age, citizenship status, veteran status, political affiliation, genetic information or disability, as defined and required by state and federal laws. Additionally, The Overlook prohibits retaliation against an applicant or employee because he or she has engaged in protected activity under the statutes prohibiting discrimination in the workplace.
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COMMUNITY OVERVIEW:
The Overlook is a non-profit organization operating since 1911 and offering a full continuum of care and services for older adults in MA. The organization embraces its rich history and heritage, owning and managing 218 Independent Living Apartment Homes and Cottages, 28 Enhanced Care Private Suites, a 14- Suite Assisted Living Memory Care neighborhood, 27-unit Short-term Post-Acute Rehabilitation, 112-bed Long Term Care Skilled Nursing, as well as Home Health, Hospice, Palliative Care, Private Duty and Care Management divisions.
The Overlook and its 3 subsidiaries are based in Charlton, MA, with satellite home health and hospice offices across the state. The organization employs approximately 600 talented and compassionate Team Members and serves 1,500+ Residents/Patients.
The Overlook has a Vision to design a mixed-use Community beyond its singular function as a Retirement Community, a pedestrian-friendly, walkable "Village Center" environment, with select retailers, restaurants featuring fresh, locally sourced food, a brewery, a large banquet, and events center, enriching programs, health and wellness-focused on mind, body and spirit, and more. The Overlook’s bucolic setting on 450 acres of beautiful New England countryside, 16 miles of nature trails, a dog park, and a wealth of amenities offer limitless possibilities in helping us reposition our Campus.
THE OVERLOOK WAY:
All Team Members of The Overlook must embrace and commit to conducting themselves at all times in support of our 28 Guiding Principles, Culture of Excellence, and core values, which form the foundation of our unique culture. The Overlook strives to exceed expectations, inspire and "Do what's best for those we serve."
Integrity: saying what you mean, meaning what you say (in action and words), even if it hurts you personally or professionally
Respect for Individual Choice: empowering and supporting others in their Self-determination for health and well-being, as they define it
Compassion: understanding and empathy for others
Creativity/Innovation: thinking wildly, planning accordingly
Grace: putting people at ease, without compromising performance or outcomes
JUST SOME OF OUR BENEFITS AND PERKS:
Solid Track Record of Promoting
Team Members from within
Plenty of Free Parking
Free Daily Lunch on
Campus
Vacation, Sick, Holiday Time + Floating Holidays
Travel Reimbursement
Professional Development
Flexible Spending and Health Reimbursement Accounts
Employee Assistance Programs
Tuition Reimbursement
Short + Long Term Disability, Life Insurance
Medical, Dental, and Vision Insurance
Access to Fitness Center, Pool, and Onsite Massages
In compliance with the Americans with Disabilities Act, The Overlook will provide reasonable accommodations to qualified individuals with disabilities and encourages prospective Team Members and incumbents to discuss potential accommodations with the employer. The Overlook is strongly committed to diversity and a workplace environment that respects, appreciates, and values employee differences and similarities. By providing and supporting a work culture that fosters and builds upon diversity and its strengths, The Overlook will better serve our communities. The Overlook is an employment-at-will organization and an equal opportunity employer committed to maintaining a work and learning environment free from discrimination on the basis of sex, race, color, religion, national origin, pregnancy, gender identity, sexual orientation, marital/civil union status, ancestry, place of birth, age, citizenship status, veteran status, political affiliation, genetic information or disability, as defined and required by state and federal laws. Additionally, The Overlook prohibits retaliation against an applicant or employee because he or she has engaged in protected activity under the statutes prohibiting discrimination in the workplace.
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