Massachusetts Veterans Jobs

KEY QUALIFICATIONS:

• Ability to multi-task/ change priorities in a very fast paced office environment

• Reliable

• Excellent communication skills (will communicate with everyone from the Kayem Executive Team, VIP customers and consumers)

• Detail oriented

• Great initiative

• Excellent follow-up

• Pro-active positive mindset team player but also works independently

• Quick learner

• Can troubleshoots issues

• Proficient in Microsoft Office, especially Excel

  NOTES:

• Knowledge of Microsoft Dynamix AX 2012 OR D365

• Customer Service works closely with Sales Team, AR, Marketing, Production and Transportation

• Cover front desk for breaks/ out of office

• Knowledge of the food manufacturing industry, order processing and sales organization experience

• BI-Lingual in Spanish helpful but not required

  RESPONSIBILITIES:

  ORDER MANAGEMENT:

• Troubleshoots issues

• Checks Promo Assist software for promotions to match dates/ items/ pricing

• Process other orders by fax, email or phone- follows through based on circumstances

• Assures weight requirement met- if not seeks upper management approval

• Works with Brokers to meet minimums, confirms any changes such as dates

• Checks inventory for fulfillment

• Alerts brokers of any shortage- finds solutions

• Cover colleague’s duties when out of office

• Fax or email order acknowledgements as needed

  DEDUCTION MANAGEMENT:

• Researches/ analyzes deductions (short pays of invoices) against entered promotions in Promo Assist software

• Create and edit promotions, make payments, follow up tasks

• Closes past promotion based on direction

  SALES SUPPORT:

• Interacts with Sales Team- call, email or in person, addresses inquiries and needs

• Brings issues to Sales attention

• Enters sample orders for sales reps- for pickup or delivery

• Communicates w/ brokers or sales reps to keep informed of changes- such as dates or inventory

• Awareness of marketing promotions

  WAREHOUSE INTERACTION:

• Updates appointment log (Excel)– local deliveries

• Handles frequent date changes from trucking company- communicates with brokers, customers and sales reps

• Requests possible additions with warehouse if late order

• Adjusts orders as requested- such as if over a truckload

• Creates credits as needed- provides to Warehouse for expected return or pick up

  REPORTS:

• Reviews shortage reports, conditionally contacts customer

• Runs certain reports daily from AX - such as shortage, open orders

  INVENTORY:

• Aware of Red Zone / Overstock, places orders to sell such items

• Alerts Production of large quantity orders

  CONSUMER:

• Responds to consumer inquiries from the ‘Contact Us’ on various websites

• Assist Marketing with Social Media consumer issues

• Answers phone- address issues with consumer, monitors voicemails

• Enter PNCRs (internal documenting system for consumer issues), send coupons and letters

• Responds to incident reports from customers, follows up to closure