Homewood Suites EXECUTIVE HOUSEKEEPER in Chelsea, Massachusetts
Job Type Full-time, Full-time Description We are seeking an engaging, friendly, detail orientated Executive Housekeeper to join our team . The primary responsibilities of this role will be to lead the housekeeping team and uphold company and brand standard for delivering the highest level of cleanliness to our guests. The ideal candidate is a hands on individual who is ready to work, is driven to improve guest satisfaction and develop our team of associates. The Executive Housekeeper's primary responsibility will be to ensure excellence in hotel cleanliness and guest service. GENERAL RESPONSIBILITIES: Adhere to Colwen and brand cleanliness standards for both rooms and public spaces Lead and manage housekeeping department Provide exceptional guest service Provide support to the Hotel General Manager Tour and inspect property on a daily basis and monitor for property cleanliness, safety and security, product quality and exceptional service throughout Work to continuously improve GSS scores Conduct self - audits to improve performance and cleanliness Recruit, interview and hire housekeeping associates for assigned hotel(s)/Meet regularly with General Manager to review staffing, morale and any disciplinary situations/investigations Train and support all associates and ensure performance in accordance with established hotel brand/Colwen standards Assist in new housekeeping associate orientation and on boarding Ongoing review of staff to ensure adherence to established policies and procedures Participate in monthly reward and recognition meeting /celebrate hotel and associate achievements Establish and maintain open collaborative relationships with direct reports, team members and hotel leaders Maintain key control and lost and found procedures and ensure staff is trained in both Plan work schedules and room assignments with minimum disruption to guest Perform technical and administrative duties, including, writing and reviewing reports, monitoring department checkbooks, ordering inventory Oversee ordering of housekeeping supplies to ensure correct par levels Compliance with Federal & State Labor laws Perform other duties as assigned Colwen Hotels offers a comprehensive rewards and compensation package for eligible associates that includes: Opportunities for advancement and career growth Warm and supportive work environment Competitive Wages Medical, Dental and Vision Insurance Company-funded Health Reimbursement Account Flex Spending Account Voluntary Life Insurance Short Term and Long Term Disability 401(k) retirement plan with Employer Match after one year of employment Paid Time off Programs Holiday Pay Jury Duty Leave and Bereavement Leave Hotel Discounts Colwen Hotels is an equal opportunity employer. EEO M/F/D/V Requirements 2 years previous related experience, hotel preferred Specific brand experience preferred Strong Leader of people Excellent written and verbal communication skills Strong organization and multi-tasking abilities Proficient in English language/Bilingual is a plus Familiar with common computer software programs Ability to learn new computer software programs and operate property management system Willingness to work rotation work schedule including weekends and holidays For more information from the MassHire Metro North Career Center, email email@example.com Veterans and their eligible spouses receive priority of service. MassHire Metro North Career Center is an EEO Employer. Auxiliary aids or services are available upon request to individuals with disabilities. NOTE TO JOB QUEST USERS - clicking "Interested" on this position in Job Quest does not mean you have submitted an application for the position, this function only saves the position in your list of saved jobs.