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Marriott Franchised Dual Brand Assistant General Manager in Chelsea, Massachusetts

Job Number 19143463

Job Category Property Leadership

Location Residence Inn Boston Logan Airport/Chelsea, 200 Maple Street, Chelsea, Massachusetts, United States VIEW ON MAP

Brand Residence Inn

Schedule Full-time

Relocation? No

Position Type Management

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Thank you for your interest in this position. It is a job opportunity with one of Marriott International’s franchisees.

Please Apply Online at :

Additional Information: This hotel is owned and operated by an independent franchisee, Colwen Management, Inc.. The franchisee controls all aspects of the hotel’s employment policies and practices, including the selection and hiring process. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International.

Job Description

The Residence Inn - Fairfield Inn Boston Logan Airport Chelsea- is seeking a hands on dynamic Assistant General Manager with a strong hotel operations background to join our team. This role will be responsible for the day to day operations of the dual brand hotel with an emphasis on associate and guest relations, development of people, financial results and quality assurance. This is a great career opportunity with excellent growth potential.


  • Recruit, interview and hire associates for assigned hotel(s)/Meet regularlywith General Manager and Human resources to review staffing, morale and anydisciplinary situations/investigations

  • Assist in new associate orientation andonboarding

  • Train and support all associates and ensure performance in accordance withestablished hotel brand/Colwen standards

  • Adhere to all Colwen and brand standards

  • Compliance with Federal & State Labor laws

  • Ongoing review of staff to ensure adherence to established policies andprocedures

  • Participate in monthly reward and recognition meeting /celebrate hotel andassociate achievements

  • Establish and maintain open collaborative relationships with direct reports,team members and partner General Managers and Assistant General Managers

  • Coach and support hotel team to effectively manage occupancy, rates, wages andcontrollable expenses

  • Oversight of housekeeping and engineer functions

  • Assist in oversight of Sales, Marketing, Food and Beverage, Front Office, andGuest services

  • Tour and inspect property on a daily basis and monitor for propertycleanliness, safety and security, product quality and exceptional servicethroughout

  • Identify areas of concern and develop strategies to improve performance

  • Recognize service issues and trends. Facilitate creative solutions to overcomeobstacles and insure continuous guest satisfaction results

  • Participate in sales and marketing process as well as ongoing communityinvolvement

  • Maintain a strong knowledge of local market(e.g.: demand generators, competitorstrategy and community impact/involvement opportunities)

  • Active participation in budgeting and forecasting to maximize hotel revenue andprofits

  • Perform technical and administrative duties, including, but not limited to; Profitand Loss Statements, Analysis, Yield Management, Capital Planning and Payroll

  • Ongoing financial reports review to analyze budget, revenue and profitabilitytargets and take action as needed

  • Balance cost controls with exceptional customer service and associatesatisfaction


  • 2 + years minimum experience in hotel operations management

  • Demonstrated passion and sense of urgency in the achievement of results

  • Excellent time management skills, strong leader of people

  • Attention to detail and highly organized

  • Must be self-motivated and results oriented

  • Willingness and ability to train and develop associates

  • Creative problem solving skills

  • Familiar with common computer software programs

  • Must be willing to work varied hours including evenings, weekends &holidays

  • Additional information

  • Colwen Hotels offers a comprehensive rewards and compensation package for eligibleassociates that includes:

  • Opportunities for advancement and career growth

  • Warm and supportive work environment

  • Competitive Wages

  • Medical, Dental and Vision Insurance

  • Company-funded Health Reimbursement Account

  • Flex Spending Account

  • Voluntary Life Insurance

  • Short Term and Long Term Disability

  • 401(k) retirement plan with Employer Match after one year of employment

  • Paid Time off Programs

  • Holiday Pay

  • Jury Duty Leave and Bereavement Leave

  • Hotel Discounts

This company is an equal opportunity employer.