Job Information
Kayem Foods, Inc. IT Technician in Chelsea, Massachusetts
SUMMARY: This is an entry level Technician role designed to provide a single point of contact for end users to receive support and maintenance within the organization?s desktop computing environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all PC hardware and equipment to ensure optimal workstation performance. The person will also troubleshoot problem areas (in person, by telephone, or via e-mail) in a timely and accurate fashion, and provide end-user assistance where required. This is an on-site role in our Chelsea, Mass location. ESSENTIAL DUTIES AND RESPONSIBILITIES: Technical Operational Assistance Install, configure, test, maintain, monitor, and troubleshoot end-user workstations/kiosks and related hardware and software in order to deliver required desktop service levels. Setup new equipment such as Laptop or Desktop PC?s, and other computer devices and accessories end users Perform initial onsite analysis, diagnosis, and resolution of hardware, software and application problems for end users, and recommend and implement corrective solutions, including offsite repair for remote users as needed. Troubleshoot and document steps performed to resolve issues with hardware, software and application issues in a ticketing system. Coordinate donation or disposal of retired equipment Provide support to incoming inquiries (e-mail, messaging, text, phone) regarding equipment and software issues. Assist with deployment and support of scanners, printers and other equipment for label printing and other manufacturing support devices. Perform tasks per Training Documentation for AX transactions such as Transfer Orders, Inventory Updates and product put-away Maintain inventory of IT equipment and accessories Document user instructions and processes Update Conference room equipment and user instructions. Other tasks may be assigned. EDUCATION AND/OR EXPERIENCE: High School graduate with 2 years of Technician experience or combination of education and work experience Working technical knowledge of PC and desktop hardware and software (Windows, MS Office 365, Outlook, Teams, Zoom) Hands-on hardware troubleshooting experience Equipment support experience with PC?s, Laptops, printers Competencies Ability to conduct research into PC issues and products as required Ability to operate tools, components, and peripheral accessories Able to read and understand technical manuals, procedural documentation, and OEM guides Effective interpersonal skills and relationship-building skills Strong written and oral communication skills Ability to present ideas in user-friendly language Analytical and problem-solving abilities, with keen attention to detail Self- motivated and directed, with the ability to effectively prioritize and execute tasks in a high-pressure environment Strong thoroughness and follow through Strong customer-service orientation and ability to work in a team-oriented, collaborative environment.