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Golden Cannoli Shells Co., Inc. Logistics Clerk in Chelsea, Massachusetts

Position Overview Under the general supervision of the Operations Manager and within established policies and procedures, the Logistics Clerk is responsible for the timely and cost-effective administration of logistics operations. Duties and Responsibilities: Customer Documentation o Confirm the accuracy of all purchase orders and process within 24 hours of receipt. o Create Bill of Ladings or export documents on all purchase orders to be shipped. o Process all breakage claims and resolve refund requests. Scheduling o Manage and schedule timely and cost-effective deliveries of customer orders. o Schedule internal and external carrier appointments for LTL and TL deliveries. o Communicate delays, shortages, and errors to the Operations and Sales Manager. o Schedule shipping for all show pallets per show guidelines. o Reconcile daily and weekly Open Sales Order reports. o Track key performance indicators (KPI) and collaborate with operations team on process improvement. Sales Support o Communicates with Sales Manager regarding pricing discrepancies and updates database as needed. o Ensures the accurate delivery status is provided to the customers. o Processes sample purchase orders for the Sales team. o Processes dropship and webstore purchase orders within 24 hours of receipt. Logistics Database Management o Maintain carrier contact databases and ensure the accuracy of customer contact and portal addresses. o Gather data and maintain history of all pricing per lane monthly for review with the Manager. o Perform other duties as assigned. Personal Skills and Abilities: o Detail and deadline oriented. o Excellent planning and organizational skills. o Proficient in Microsoft Office, Quick Books & Social Media platforms. o Team player with the ability to \"think outside the box\". Job Requirements: o High School education or equivalent. College experience is beneficial but not required. o Three or more years of related professional and customer service experience. o Experience in manufacturing or food industry is preferred but not required. Physical Demands: o Frequently lift, push, or move products that weigh 1-20 pounds. o May include transporting product up or down ramps, stairs, or docks, in all weather conditions. This description is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. To perform this job successfully, an individual must be able to perform each physical demand and essential job duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions or physical demands.