Colwen Hotels Night Auditor in Chelsea, Massachusetts

The Residence Inn Chelsea-* MA is seeking a friendly and detail orientated Night Auditor to join our team.*

GENERAL RESPONSIBILITIES:

  • Check-in and check-out guests

  • Make and confirm reservations

  • Process guest check-in; confirm reservations, assign room and activate room key

  • Answer all phone calls from guestrooms, outside lines, and internal call with proper telephone etiquette (all within 3 rings)

  • Assign room to guest request and preference whenever possible

  • Provide all guests with overview of hotel and amenities

  • Process all payments types e.g. charges, cash, checks, debit or credit cards

  • Process all check-outs

  • Follow all cash handling/banking procedures as per standard operating procedures

  • Discreetly handle confidential guest information

  • Coordinate with Housekeeping Department to track room readiness and communicate guest concerns if necessary

  • Run daily reports and check for accuracy

  • Complete assigned cashier and closing reports

  • Complete end of day activities including posting charges to accounts, run night audit back-up, and roll the date

  • Complete shift checklist

  • Balance and drop receipts according to prescribed accounting procedures

  • Email daily report to Colwen Lead Night Auditor

  • Three to six months related experience

  • High School Diploma or GED

  • Cash Handling experience

  • General Accounting knowledge

  • TIPS Certification (within 6 months)

  • Strong Leader of people

  • Proficient in English language.

  • Intermediate to advanced computer skills (experience with xx systems)

  • Familiar with common computer software programs

  • Must be willing to work holidays

  • May require overnight stays

  • Some work in office

  • Must be willing to work varied hours

Colwen Hotels offers a comprehensive rewards and compensation package for eligible associates that includes:

  • Opportunities for advancement and career growth

  • Warm and supportive work environment

  • Competitive Wages

  • Medical, Dental and Vision Insurance

  • Company-funded Health Reimbursement Account

  • Flex Spending Account

  • Voluntary Life Insurance

  • Short Term and Long Term Disability

  • 401(k) retirement plan with Employer Match after one year of employment

  • Paid Time off Programs

  • Holiday Pay

  • Jury Duty Leave and Bereavement Leave

  • Hotel Discounts

Colwen Hotels is an equal opportunity employer. EEO M/F/D/V