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State of Massachusetts Tax Examiner IV in Chelsea, Massachusetts

_Agency Overview:_ The Department of Revenue's core mission is to collect the revenues required to support the business of the Commonwealth, to make a difference in the lives of children by enforcing the financial responsibilities of parenthood, and to assist Massachusetts cities and towns in sound and efficient fiscal management. Our vision is to conduct our operations in a manner that inspires public confidence in government by administering and enforcing tax, child support and municipal finance laws in ways that are innovative, customer-focused and transparent. _Tax_ The Tax Administration Division is responsible for fostering voluntary compliance and narrowing the tax gap by identifying, educating, and auditing noncompliant taxpayers. The Tax Administration Division audits the tax returns of businesses and individuals filed, including sales/use, meals, rooms occupancy and special fuels, are subject to examination by the Tax Administration Division staff. _Job Duties_ Tax Examiner IV’s in the Contact Center are required to perform all or some of the following duties and responsibilities based on job assignment. Provides the highest level of professional service; represents DOR in direct public dealings; answers telephone inquiries; resolves written inquiries; affects account transactions; provides technical assistance by interpreting and explaining state tax laws, rules, regulations, guidelines, policies and procedures; Audits MA income tax returns; researches taxpayer information in connection with audit activities; prepares audit reports when cases are closed; explains tax issues and findings to taxpayers, supervisors and co-workers; provides technical assistance to co-workers; reviews casework for accuracy; responsible for being proficient in use of GeniSys, MassTaxConnect and other systems; handles special assignments including integrated audits; participates in special projects and work groups as requested; performs related tasks as requested; performs on-the-job training to employees; Provides direct supervision of the Bureau’s seasonal tax examiners or processing staff, if necessary; Develops and provides training programs to staff. Contact Center employees have limited flextime and predominantly provide phone support to the taxpayers of the Commonwealth. /An external candidate recommended for a position with the Department of Revenue will be subject to a background check that includes checks for: state and federal tax compliance; child support compliance; education verification; Massachusetts CORI checks; criminal background checks in state(s) of current and previous residence/employment; validation of eligibility to work in the United States; and national fingerprint-based criminal background checks./ First consideration will be given to those applicants that apply within the first 14 days. MINIMUM ENTRANCE REQUIREMENTS: Applicants must have at least (A) four years of full-time or equivalent part-time, professional experience in accounting, auditing or tax examining work, or (B) any equivalent combination of the required experience and the substitutions below. Substitutions: I. A Bachelor's degree with a major in accounting, business administration or business management may be substituted for a maximum of two years of the required (A) experience.* II. A Graduates degree with a major in accounting, business administration or business management may be substituted for a maximum of three years of the required (A) experience.* Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed. NOTE: Educational substitutions will be permitted for a maximum of three years of the required experience. SPECIAL REQUIREMENTS: Based on assignment, possession of a current and valid Massachusetts Class D Motor Vehicle Operators License may be required. An Equal Opportunity/Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply. Job: Accounting and Finance *Organization: Department of Revenue *Title: *Tax Examiner IV Location: Massachusetts-Chelsea-200 Arlington Street Requisition ID: 210005K8