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Charles Schwab Client Relationship Manager - Chestnut Hill, MA in Chestnut Hill, Massachusetts

Your Opportunity

Our branch network is part of the broader Investor Services organization and is primarily responsible for providing advice and counsel to individuals and families with their financial needs, including retirement planning, educational planning, investment management, estate planning, active investing, managed banking, and lending needs.

To learn more about our client offerings visit:Charles Schwab - Investor Services (

What you are good at

Building strong, personal relationships with our clients is a key component of our business strategy. Our Client Relationship Manager will pursue this mission through:

  • Demonstrating the ability to consistently handle client complaints and providing a resolution that meets the needs/wants of the client, the branch and the company.

  • Deepening ongoing internal and external business partner relationships.

  • Consistently demonstrating initiative, workplace engagement and leadership.

  • Delivering a self-directed, unparalleled value and excellent client service.

  • Assisting the Branch Manager and sales/support staff with meeting our clients’ needs.

  • Successfully navigating through extremely complex operational issues.

  • Highly successful with diffusing negative client situations.

  • Providing acting Branch Manager responsibilities in Branch Manager’s absence.

We are looking for people with a passion for helping clients...You will be responsible for:

  • Managing, coaching, and developing Branch Client Service Staff.

  • Coordinating and maintaining the branch paperwork and operations flow.

  • Implementing, training and support of new processes that are adopted by the firm.

  • Partnering with internal and external business partners to prepare for a branch audit.

  • Being a product and service subject matter expert.

  • Receiving checks, security deposits, check disbursements and new account processing.

  • Actively uncovering additional business development opportunities.

  • Scheduling the clients with a Financial Consultant for further consultation.

We believe that our values have helped us to build both a successful business model and an outstanding work environment. We value teamwork, integrity, service, open communication, and perseverance. If you want to work at a firm that truly values your contributions, consider a career at Charles Schwab.

To learn more about the culture at Schwab, click here tomeet our people ( .

What you have

We place a premium on high performance, quality service and the ability to execute the Schwab strategy. Essential skills include:

  • Bachelor's degree or equivalent work related experience

  • Active and valid Series 7 and 63 required

  • Active and valid Series 9/10 is required

  • Notary preferred

  • 3-5 years in a securities/financial services capacity

  • Minimum of 3 years’ experience with customer service

  • Minimum of 2+ years’ experience in a management/supervisory capacity preferred

  • Actively uncovering additional business development opportunities

  • Previous experience in a direct client facing role highly preferred

  • Basic understanding of brokerage regulations and rules that govern client accounts

  • Demonstrated experience handling client concerns and issues with tact and diplomacy

  • Outstanding written and oral communication skills

  • Ability to work independently and effectively as part of a team, while handling multiple tasks and responsibilities simultaneously

  • Need be able to build and maintain good cross enterprise working relationships


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Why Schwab?

At Schwab, “Own Your Tomorrow” embodies everything we do! We are committed to helping our employees unleash their potential and achieve their dreams. Our employees get to play a central role in disrupting a multi-trillion-dollar industry, creating a better, more modern way to build and manage wealth. We’re a modern financial services firm that stands apart from the industry, where you can go as far as your ambition takes you.

Hear from employees:What’s it like to work at Schwab! (

The benefits of working at Schwab : a package designed to empower your health, wealth, career and life.

Schwab is committed to building a diverse and inclusive workplace where everyone feels valued.

The posted salary range describes the minimum to maximum range for this job description in the state of Colorado. The salary range is posted in accordance with the Colorado Equal Pay for Equal Work Act. The salary range for this same position may be lower or higher in markets outside of Colorado.

As an equal employment opportunity employer, our policy is to provide equal employment opportunities to all employees and applicants without regard to any status that is protected by law.(Please click here to see policy.) (

Schwab is also an affirmative action employer, focused on advancing women, minorities, veterans, and individuals with disabilities in the workplace.

We believe diversity and inclusion are part of our success as a company and our purpose of serving every client with passion and integrity.

Job Locations US-MA-Chestnut Hill

Requisition ID 2021-67767

Posted Date 6 days ago (2/23/2021 9:37 AM)

Category Customer Service/Client Service

Position Type Full time