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Carrier Service Coordinator in Chicopee, Massachusetts

Date Posted:



United States of America


CAM68: ALC - Mass (Chicopee) 260 Griffith Rd , Chicopee, MA, 01056 USA

Carrier is a leading provider of heating, ventilating, air conditioning and refrigeration systems, building controls and automation, and fire and security systems leading to safer, smarter, sustainable, and high-performance buildings. Carrier is a leading provider to the building systems industry worldwide.

Automated Logic is a total energy solutions provider. For more than 30 years, we have been dedicated to designing easy-to-use building automation systems that provide the highest possible energy efficiency, while ensuring occupant comfort. Through our global team of company branches and independently-owned dealers, we offer industry-leading technology with local, on-the-ground service that is hard to beat. Automated Logic is a business within Carrier.

Automated Logic offers great company benefits including, but not limited to: Medical, Vision, and Dental insurance, retirement planning options, time off, and much more!

Job responsibilities:

The Service Coordinator performs all department schedules; the tracking of labor and expense costs, processing work orders, contract charges, billings to customers and payment accounting. Responsibilities include, but are not limited to, the following:

  • Own the local monthly branch service agreement renewal process

  • Prepare all contract renewal proposals and other documents for customers.

  • Follow-up with contract customers and make required revisions.

  • Reconcile Service Contracts by managing cost transfers.

  • Prepare and submit all Service Agreement booking packages for renewals, and time & material work.

  • Prepare time & material billings.

  • Maintain contract logs, and schedule and document all department commitments for repairs, maintenance, installation, retrofit, warranty and parts.

  • Ensure all Preventative Maintenance visits are scheduled, and performed for each Service Agreement.

  • Call each Preventative Maintenance customer the day after each PM visit to ensure all work was satisfactory, and address any open items. Follow up immediately on open items and report dissatisfactions.

  • Maintain Preventative Maintenance schedules in accounting system for all visits.

  • Monitor service receivables and suspend service when necessary.

  • Log and track all service work orders (billable and non-billable) and reconcile all open tickets in a timely manner.


High School Diploma, GED or equivalent required; AA/AS degree preferred, Technical/Business School Certificate or Diploma; or other post High School training (2-years duration)

Experience / qualifications:

  • 5 years of experience within the Service Industry, (Building Construction/HVAC Industry preferred)

  • Undergraduate degree in business, finance or equivalent strongly preferred

  • Accounting, purchasing, receivables, and AIA billing experience preferred

  • MS Dynamics/ERP experience a plus

  • Proficient in Microsoft Office software, including Word, Excel, Outlook, PowerPoint, and Access

  • Excellent written and verbal communication skills

  • Ability to work without close supervision

  • Good time management skills

  • Able to manage multiple competing priorities successfully

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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