Restaurant Depot Smallwares Manager in Chicopee, Massachusetts
Position Title: Smallwares Manager
Supervisor: Branch Manager
Works closely with Branch Manager to ensure efficient operation of the Smallwares Department. Assists with personnel issues and supervision of Smallwares Department. Maintains a positive company image by providing courteous, friendly and efficient customer service. Supports the Branch Manager in maintaining company standards.
Supervises, trains, evaluates and delegates tasks to Aisle-person/Stockers in Smallwares Department
Ensures friendly, efficient and professional customer service.
Ensures compliance with established policies and procedures.
Assists customers with product location and detailed information when needed.
Plans and prepares work schedules to include lunch and vacation.
Maintains stock and places special orders as needed.
Communicates with customers and vendors in order to satisfy customer needs.
Physically breaks down pallets, stocks product and organizes displays.
Maintains shelf tags, flyers and signage up to date and visible
Ensures area is maintained organized and clean.
Ensures employees are following company policies and procedures including safety.
- Performs other work-related duties as required and assigned.
Education, Experience and Skills Required:
Minimum 2 years experience in retail or wholesale.
Proven leadership skills; ability to supervise and direct employees.
Ability to effectively present information and respond to questions from managers, employees, vendors and customers
Ability to calculate figures, and amounts such as discounts, interest, proportions, percentages, area, mass and volume.
Effective oral and written communication skills.
Commitment to company values and strong customer orientation.
For the most part the ambient temperature will be moderate.
The work is performed standing/walking – must be able to stand/walk for up to 4 hours without a break
Physical labor is moderate to high (seasonal) – must be able to lift and carry up to 50lbs must be able to push and pull up to 400 lbs on a cart with wheels. As necessary lift 50 – 75 lbs.
There will be industrial vehicles (forklifts, Hilo) moving material throughout the warehouse.