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Aerotek Senior Customer Service Coordinator in Clinton, Massachusetts


Seeking an Experienced (Senior-Level) Customer Service Representative-Manufacturing to serve as primary customer contact and facilitate communication between all appropriate facility staff and customers. Establish and maintain effective relations with internal and external customers by ensuring customer expectations are being met.

What You Will Do In Your Role

-Review and enter customer orders into Enterprise Resource Planning (ERP) system

-Communicate accurate and timely information regarding customer purchase and shipping requirements and concerns throughout the organization and provide feedback of capabilities to customers

-Communicate shipping priorities to production scheduling

-Follow-up on sales order changes, cancellations, complaints, and corrective actions

-Monitor and track customer order fluctuations

-Track and report customer on-time delivery performance

-Negotiate on issues pertaining to quantity, pricing, and delivery

-Review customer forecast and analyze impact to inventory plan

-Work collaboratively with all departments to meet customer demands

-Generate and facilitate Return Material Authorization (RMA) process including coordinating return of product, -processing through Material Review Board (MRB), dispositioning and shipping to customer

-Ensure appropriate recordkeeping and documentation associated with all customer service processes and procedures


Customer service, Data entry, client support, sap, manufacturing operations, Dispatching, Purchase order, sap erp

Top Skills Details:

Top Must Have's:

-Manufacturing industry experience

-3+ years of customer service/order entry/coordination experience

-Strong Customer Service presence

Additional Skills & Qualifications:


-Associate’s Degree and 3+ years customer service experience in a manufacturing environment; OR 5+ years customer service experience in a manufacturing environment

-Experience with Enterprise Resource Planning (ERP)/Material Resource Planning (MRP) systems such as: SAP, IQMS, Oracle, etc.

What Will Put You Ahead

-Previous experience with production scheduling system or related manufacturing systems is preferred

Experience Level:

Intermediate Level

About Aerotek:

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.