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Realogy Holdings Corporation Agent Support Assistant (Flex Schedule) in Concord, Massachusetts


Agent Support Assistant (Flex Schedule)



Job Description

Coldwell Banker Residential Brokerage in Concord, MA is looking for a customer service champion to support the agent support function in the branch office. The position hours will vary between 30 and 40 based on business need.

Essential Job Duties:

  • Enter property data and upload pictures within MLS. Schedule floorplans

  • Review listing and buyer files for proper paperwork

  • Manage client database

  • Update Constant Contact database as appropriate and send weekly communication to distribution list

  • Manage sign/rider installation and removal

  • Plan and prepare for Open House including Package Preparation and Entry Access

  • Ensure that staged homes are cleared out of staging in a timely fashion

  • Assist in writing offers, creating listing agreements and sending documents for digital signing

  • Schedule and provide documentation of any pre-closing requirements for property. Examples of pre-closing requirements may include:

  • Meter readings

  • Smoke certificates

  • Repair list follow-up

  • Title V

  • Water testing

  • Scan all listing and buyer files materials into Senkler Server once file is closed.

  • Ensure Concord and Carlisle office lobbies have updated team brochures and window displays

  • Complete other duties as assigned


  • High School Diploma required.

  • 1 year customer service experience required; Prior Real Estate strongly preferred.

  • Ability to learn new software programs on an as needed basis, skillful in using the following programs including, but not limited to: Microsoft office programs such as Outlook, Word, Excel, PowerPoint, and Publisher (including utilizing templates and mail merge), and Adobe programs such as Adobe Acrobat

  • Creative problem-solving skills.

  • Basic math skills which include addition, subtraction, multiplication, division, percentage, fractions and the ability to calculate commissions, interests and discounts.

  • Ability to communicate with different audiences to convey message successfully and to change gear quickly to support different customers

  • Ability to multi-task, prioritize and be flexible with changing business needs in a team environment as well as manage deadlines and time constraints.

  • Customer focused, delivery oriented, good team member, values honesty and integrity

Position Type and Expected Hours of Work:

  • Travel typically not required.

  • Scheduled hours are based on business need.

Work Environment:

  • This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.#LI-HW1

Employment Type



Coldwell Banker Real Estate LLC

About Us

Realogy Holdings Corp. ( (NYSE: RLGY) is the leading and most integrated provider of U.S. residential real estate services, encompassing franchise, brokerage, and title and settlement businesses as well as a mortgage joint venture. Realogy’s diverse brand portfolio includes some of the most recognized names in real estate: Better Homes and Gardens® Real Estate ( , Century 21® ( , Coldwell Banker® ( , Coldwell Banker Commercial® ( , Corcoran® ( , ERA® ( , Sotheby's International Realty® ( . Using innovative technology, data and marketing products, best-in-class learning and support services, and high-quality lead generation programs, Realogy fuels the productivity of independent sales agents, helping them build stronger businesses and best serve today’s consumers. Realogy's affiliated brokerages operate around the world with approximately 190,000 independent sales agents in the United States and more than 112,000 independent sales agents in 113 other countries and territories.

At Realogy, diversity fuels success – for our company and for our employees. We strive to be the preferred company for diverse talent, committed to creating an inclusive environment that encourages everyone to succeed. We pursue talent – strategic thinkers who are eager to innovate, focused on execution and accountable for results. We value diversity – respecting backgrounds, cultures, perspectives.

You’ll find our commitment to diversity reflected in our achievements:

  • Forbes 2020 Best Employers for Diversity.

  • Recognized on the 2020 Human Rights Campaign Corporate Equality Index .

  • Recognized for gender diversity on our board of directors by Executive Women of New Jersey and Women’s Forum of New York.

  • First residential real estate company to endorse the Equality Act and fully support H.R. 1447 amending the Fair Housing Act to include LGBTQ+ as protected classes.

With diversity, we succeed together. We hope you’ll join us.

Powered by its network of over 94,000 affiliated sales professionals in 3,000 offices across 43 countries and territories, the Coldwell Banker ® organization is a leading provider of full-service residential and commercial real estate brokerage services. The Coldwell Banker brand prides itself on its history of expertise, honesty and an empowering culture of excellence since its beginnings in 1906. Coldwell Banker Real Estate is committed to providing its network of sales professionals with the tools and insights needed to excel in today’s marketplace and is known for its bold leadership and dedication to driving the industry forward with big data and smart home expertise. Coldwell Banker Real Estate was the first real estate brand to harness the power of big data; the CBx Technology Suite uses predictive analytics and machine learning to analyze markets, target buyers and sellers and provide agents with a simple platform to create unique and effective marketing plans for each listing. The brand was named among the 2020 Women’s Choice Award ® Most Recommended brands for customer experience and overall quality. Blue is bold and the integrity and values of Coldwell Banker give the Gen Blue network an unbeatable edge. Coldwell Banker Real Estate LLC fully supports the principles of the Fair Housing Act and the Equal Opportunity Act. Each office is independently owned and operated.

EEO Statement

EOE AA M/F/Vet/Disability