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Job Information

Emerson Hospital Call Center Representative: 24 Hrs per week, Benefit Eligible in Concord, Massachusetts

Would you like to work at a community hospital where the well-being of people—beginning with you—is valued above all else? Our supportive environment, combined with a generous compensation and benefits package, allow you to balance your work and personal life, take care of your family and plan for your future.

Benefits highlights include: Health and Dental Insurance, PTO Program, Retirement Savings Plan, Life & Long-Term Disability Insurance, Tuition Assistance, Employee Assistance Program, Free Parking and more. Benefits available to part-time employees (scheduled 24 hours or more per week).

Job Summary

Reporting to the Customer Service Supervisor, the position handles all inquiries from patients and must be responded to in a courteous and timely manner. Responsible to work with patients on various diets and assist them in a nutritious meal selection.

Minimum Qualifications

  • Education

  • HS Diploma; college degree preferred.

  • Experience

  • Minimum 1 year office/clerical experience in hospital and/or medical business office setting, including professional telephone skills.

  • Licensure and/or Certification

  • N/A

  • Skills

  • Working knowledge of the Meditech system.

  • Excellent communication and correspondence skills.

  • Excellent customer service skills.

  • Ability to read, write, and communicate in English.

  • Strong computer skills.

  • Ability to maintain confidential information.

  • Assist with patient meal selection

  • Work with patients on various diets