Job Information
Emerson Hospital Call Center Representative: 24 Hrs per week, Benefit Eligible in Concord, Massachusetts
Would you like to work at a community hospital where the well-being of people—beginning with you—is valued above all else? Our supportive environment, combined with a generous compensation and benefits package, allow you to balance your work and personal life, take care of your family and plan for your future.
Benefits highlights include: Health and Dental Insurance, PTO Program, Retirement Savings Plan, Life & Long-Term Disability Insurance, Tuition Assistance, Employee Assistance Program, Free Parking and more. Benefits available to part-time employees (scheduled 24 hours or more per week).
Job Summary
Reporting to the Customer Service Supervisor, the position handles all inquiries from patients and must be responded to in a courteous and timely manner. Responsible to work with patients on various diets and assist them in a nutritious meal selection.
Minimum Qualifications
Education
HS Diploma; college degree preferred.
Experience
Minimum 1 year office/clerical experience in hospital and/or medical business office setting, including professional telephone skills.
Licensure and/or Certification
N/A
Skills
Working knowledge of the Meditech system.
Excellent communication and correspondence skills.
Excellent customer service skills.
Ability to read, write, and communicate in English.
Strong computer skills.
Ability to maintain confidential information.
Assist with patient meal selection
Work with patients on various diets