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Emerson Hospital Rehab Front Desk Coordinator in Concord, Massachusetts

The Rehab front desk coordinator is responsible for acting as a liaison between the patient/client and the Rehab Network. He/She will handle high call volume as well as direct patient reception and medical and rehabilitation provider communication. Success in this role requires ability to work as a team to prioritize patient care and expectations. Must maintain a calm and professional demeanor as well as ensure efficiency and exemplary patient/customer satisfaction in a busy clinical atmosphere.

Minimum Qualifications

  • Education

  • Associates degree or medical certification preferred

  • Exposure to medical terminology preferred

  • Experience

  • 2-3 years’ experience in patient or customer service role

  • Proven patient/customer service with focus on quality and efficiency

  • Has demonstrated the ability to multitask in a fast paced environment

  • Proficient in Microsoft Word/Outlook

  • Knowledge of Redock strongly preferred

  • Licensure and/or Certification

  • Medical terminology preferred

  • Skills

  • Uses positive language

  • Excellent customer service skills.

  • Team oriented, team builder

  • Patience

  • Comfortable in a busy environment

  • Ability to change job functions from phone to direct patient contact

  • Ability to prioritize

  • Attentiveness

  • Must be able to read, write, and communicate in English.

  • Computer skills required.

  • Ability to maintain confidential information.