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Tripleseat Sales Operations Specialist in Concord, Massachusetts

For hospitality, by hospitality.

Tripleseat is the leading web-based event management and sales platform designed for restaurants, hotels, and unique venues. Our mission is to simplify and streamline the event planning process, allowing our clients to focus on delivering exceptional customer experiences. We pride ourselves on fostering a collaborative, innovative work environment that encourages growth and development.

If you are enthusiastic about hospitality and want to be a part of an innovative and cutting-edge solution, it’s time to join us in our mission to revolutionize the industry here at Tripleseat!

The Sales Operations Specialist will play a critical role in supporting the sales team by providing updated prospecting lists, managing CRM data, and ensuring the smooth operation of sales processes. This individual will work closely with sales reps, marketing team, and other stakeholders to optimize sales strategies and drive growth.

This role will be eligible to candidates able to commute to our Concord, MA headquarters on a hybrid basis.

What you will do:

  • Data Management: Maintain and update CRM (Customer Relationship Management) system with accurate and up-to-date prospect and customer information.

  • Lead Generation: Compile and provide updated Salesforce prospecting lists (views or reports) to sales representatives, ensuring they have the most current and relevant leads.

  • Sales Support: Assist the sales team with tools, resources, and reports to improve their efficiency and effectiveness.

  • Reporting and Analytics: Create and distribute regular reports on sales metrics, pipeline status, and performance to inform strategic decisions.

  • Process Optimization: Identify opportunities to streamline sales operations processes and implement best practices to enhance productivity.

  • Collaboration: Work closely with the marketing team to align lead generation strategies and campaigns with sales goals.

  • Training and Support: Provide training and support to sales reps on CRM usage and sales tools to ensure they are fully equipped to perform their roles.

  • Compliance and Data Security: Ensure data handling practices comply with relevant regulations and company policies, maintaining data security and privacy.

What we are looking for:

  • Bachelor’s degree in Business Administration, Marketing, or a related field.

  • 2+ years of experience in sales operations, sales support, or similar role.

  • Proficiency in CRM software (Salesforce, HubSpot, etc.) and sales analytics tools.

  • Experience in the software or hospitality industry preferred

  • Strong analytical and problem-solving skills.

  • Excellent communication and interpersonal skills.

  • Ability to work independently and as part of a team in a fast-paced environment.

  • Detail-oriented with strong organizational skills.

  • Familiarity with lead generation tools and techniques.

  • Advanced Excel skills for data analysis and reporting.

Tripleseat truly values its employees and places a high emphasis on their well-being and happiness. We understand that our people are the driving force behind its success and strive to create a positive and supportive work environment. We love what we do and who we get to do it with! Here are some of the awesome benefits that Tripleseat offers to its employees:

  • Competitive Medical, Dental, and Vision Insurance: Tripleseat provides its employees with comprehensive medical, dental, and vision insurance coverage, ensuring that their health and well-being are taken care of.

  • Company Paid Life Insurance, Short- and Long-Term Disability Plans: Tripleseat takes care of its employees by providing them with life insurance coverage, as well as short and long-term disability plans to protect them in case of unforeseen circumstances.

  • 401(k) with Company Match: Tripleseat offers a 401(k) retirement plan to its employees, and also provides a company match, helping employees save for their future and plan for retirement.

  • Parental Leave: Tripleseat understands the importance of work-life balance and offers parental leave to employees who become parents through birth, adoption, or foster care, allowing them to bond with their new family members without worrying about their job security.

  • Flexible Paid Time Off: Tripleseat believes in the importance of work-life harmony and offers flexible paid time off to its employees, giving them the flexibility to take time off when needed and maintain a healthy work-life balance.

  • Pet Insurance: Tripleseat recognizes the importance of pets in employees' lives and offers pet insurance to help them take care of their furry friends and ensure their well-being.

Here at Tripleseat, we make sure that everyone has a seat at the table. That’s why we’re proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information. We are committed to fostering a company-wide culture centered around inclusion, diversity, and equity. Tripleseat empowers all team members to realize the full potential of themselves and others. Everyone Valued – Everyone Included.