Avantor, Inc. Team Lead - Scientific Services in Customer Location, Massachusetts
Job SummaryThe Team Lead is responsible to lead the day-to-day operation of the onsite SOW related to customer requirements for smaller customer locations. The Team Lead supports and leads a small team of VWR on-site personnel acting as a single point of contact for the customer. The Team Lead is typically dedicated to one customer, one site location, and reports to a manager. Much of the time is spent performing the work of those supervised.
MAJOR JOB DUTIES AND RESPONSIBILITIES (List in order of importance)
Coordinates and leads team efforts and performs work provided in SOW related to customer requirements.
Coaches and motivates team members to successfully perform job requirements and to meet / exceed goals and objectives. Encourages through mentoring, individual professional growth and team growth.
Management of open order status reports, metrics and department reports, and SOP/SOW maintenance.
Provides training and development as well as back-up to associates to perform required tasks.
Performs administrative duties such as providing performance management input, time card review, vacation scheduling, etc.
Creates and maintains: SOP?s, SOW?s, SPI?s and KPI?s.
Provides customer reporting and data analysis.
Acts as a liaison between customer, VWR services and VWR sales.
Perform other duties as assigned.
QUALIFICATIONS (Education/Training, Experience and Certifications)
High school diploma or GED required; Associates degree or undergraduate degree in business or science related field is preferred
1 -4 years equivalent experience in customer services/purchasing/or account management
Previous experience managing associates is preferred
Forklift Certification a plus
Spill containment , IATA, DOT, IMDG and Hazwoper training a plus
GMP and GLP training a plus
CPR training and OSHA Right to Know preferred
Inside sales experience and cross referencing skills a plus
KNOWLEDGE SKILLS AND ABILITIES (Those necessary to perform the job competently)
Conform to all customer requirements for background checks, health and safety issues, security clearances and medical checkups.
Knowledge of Information Access and ERP Systems; intermediate Microsoft Office Knowledge with proficiency in Microsoft Word, Excel, PowerPoint and basic understanding of Microsoft Access
Excellent customer service skills; display a professional can do attitude
Basic purchasing and inventory knowledge
High regard for safety, quality and adherence to protocols, policies and procedures
Must be flexible, adaptable, and multi-task oriented
Ability to self-manage and self-motivate; forward thinking
Proficient in trouble shooting
Strong verbal and written communication skills to interact with both customers and various departments within VWR
Understanding of, and ability to administer VWR?s policies consistently
Ability to make sound business decisions with limited consultation with manager
ENVIRONMENTAL WORKING CONDITIONS & PHYSICAL EFFORT (Under Typical Positions)
The work environment characteristics and physical effort described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
Typically works in an office environment with adequate lighting and ventilation and a normal range of temperature and noise level.
Work assignments are diversified. Examples of past precedent are used to resolve work problems. New alternatives may be developed to resolve problems.
A frequent volume of work and deadlines impose strain on routine basis.
Minimal physical effort is required. Work is mostly sedentary but does require walking, standing, bending, reaching, lifting or carrying objects that may weigh up to 50lbs.
DISCLAIMER:The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.Avantor is proud to be an equal opportunity employer.
We are an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law.
If you need a reasonable accommodation for any part of the employment process, please contact us by email at email@example.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.
Avantor® is a leading global provider of integrated, tailored solutions for the life sciences and advanced technology industries. Strengthened by the recent acquisition of VWR, the Company is a trusted partner to customers and suppliers from discovery to delivery. With operations in more than 30 countries and a diverse portfolio that includes more than four million products, Avantor enables customer success through innovation, cGMP manufacturing and comprehensive service offerings. Collectively, we set science in motion to create a better world.
Learn more at www.avantorinc.com and www.settingscienceinmotion.com.