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Robert Half Customer Service Representative in Danvers, Massachusetts

Description Opportunities for a Customer Service Representative!

Robert Half has a fantastic career opportunity for an articulate, highly-skilled Customer Service Representative. Do you want to apply your outgoing personality to further the benefit of a valuable business? This is the opportunity for you. This position will operate in a fast-paced and dynamic environment. This could be the Danvers, Massachusetts Customer Service Representative position you're looking for, if you're available for a long-term contract / temporary to hire engagement.

Your responsibilities

  • Organize and route incoming telephone calls

  • Give exceptional customer service in a timely fashion

  • May support business development and client referral goals by actively cross-selling and referring customers

  • Retrieve and oversee the sending of written business communications Requirements - Strong problem-solving skills

  • 2+ years of past relevant experience

  • Comfort in pursuing resolutions to complicated customer inquiries using complex research methods

  • Strong customer service and office administrative skills

  • Ability to interact effectively with internal and external partners and clients/customers

    • Solid understanding of Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly
  • Computer Data Entry experience

  • Proficiency in Microsoft Office

  • Solid understanding of customer service

  • A consistently positive approach to your work that is rooted in a businesslike professionalism

  • Proven ability to navigate multiple computer systems, applications, and utilize search tools to find information

  • Sound written and verbal communication skills

If you are a service 'champion' who looks to improve and deliver personalized service based on individual customer needs, we want to hear from you. Contact us today!

­Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app (https://www.roberthalf.com/mobile) and get 1-tap apply, instant notifications for AI-matched jobs, and more.

Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.

© 2022 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/terms-of-use) .

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