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American Red Cross Assistant Director or Co-Director or Associate Director (depending on experience) in Dedham, Massachusetts

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By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network?

Join us—Where your Career is a Force for Good!

Job Description:


As one of the nation’s premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. When you join our team, you have a direct impact on a meaningful mission, and you can help save lives every day. If you share our passion for helping people, join us in this excellent career opportunity. Work where your career is a force for good.

We are committed to the diversity of our workforce and to delivering our programs and services in a culturally competent manner reflecting the communities we serve. Our work environment is collaborative, respectful, and inclusive with a focus on building allyship and a culture of belonging that empowers all team members. Come to learn, grow, and succeed while sharing your passion for making a difference.

The Red Cross supports a variety of cultural and community resource groups for employees and volunteers. From the Ability Network, our Asian American & Pacific Islander Resource Group, the Latino Resource Group, and Red Cross PRIDE, to the Umoja African American Resource Group, our Veterans+ Resource Group, and the Women’s Resource Group, these networks provide connections, mentoring and help give voice to important concerns and opinions.

At the American Red Cross, your uniqueness can shine!


As part of a defined training plan, this position is reporting the Laboratory Director and includes participation in multi-disciplinary research in collaboration with clinical teams, lead quality improvement initiatives, contribute to process improvements, develop, and validate new procedures, and train lab staff, medical students, residents, and fellows. Assist ASHI approved Laboratory Director with management of staff, budgets, environment, work processes, and compliance. Provide expertise in the overall operation and administration of the HLA laboratory including tracking, recording and reporting of test results promptly, accurately and proficiently, and assuring compliance with ASHI standards at American Red Cross. Provide support, development and/or leadership guidance to all volunteers.

Perform all duties and responsibilities in compliance with standard operating procedures and other applicable Federal, State, and local regulations. All resumes will be assessed by Dr. Neng Yu


  • Ensure testing systems are developed and used for each of the tests performed to provide quality laboratory services for all aspects of test performance, which includes the pre-analytic, analytic, and post-analytic phases of testing.

  • Ensure high-quality clinical lab test results required for patient care with established turn-around time. Design and develop research work done in the HLA Laboratory to make productive advances in the fields of Immunogenetics and/or Histocompatibility, which are consistent with the overall goals of the American Red Cross Blood Services.

  • Review clinical test reports and apply expertise to resolve difficult or unusual clinical testing problems at any time from either the transplantation communities or from in-house staff or colleagues. Keep abreast with the development of the HLA fields by reading and presenting journal articles, presenting to local, state, and national audiences. and participating in National and International Workshops.

  • Develop, validate, and implement the most advanced test procedures after the proper stringent validations. Organize and direct special projects to evaluate, improve and/or develop new test procedures, techniques, and reagents, some of which may be offered as clinical services locally and nationally. Collect and analyze data, interpret results, and adjust the course of the project as necessary.

  • Provide effective leadership in coaching, recognizing, developing, rewarding, and motivating staff to exceptional performance. Ensure technical staff participates in continuing education relevant to histocompatibility and/or immunogenetics testing at least to the level of the minimum requirements outlined by the ASHI Accreditation Review Board.

  • Act as a resource in the field to staff members and area and national hospitals. Seek new accounts, contracts, and services to ensure the continued success of the laboratory.

  • Establish policies appropriate for the function. Interpret and recommend modifications to company-wide policies and practices.

  • Provide backup to the lab director in trained and competent areas.

Standard Schedule: M-F Day Shift

WHAT YOU NEED TO SUCCEED (Minimum Qualifications):

  • Education: Ph.D. or MD/DO and ASHI Certification as a Director.Experience: Minimum 4 years of hands-on experience in all phases of the Histocompatibility and Immunogenetics field, including operations of a high-volume clinical HLA testing laboratory or equivalent combination of education and related experience, is required

  • A minimum of two years of leadership experience.

  • Skills & Abilities: Extensive scientific HLA knowledge and technical skills in the following areas preferred: HLA serology and molecular genetics, including NGS, platelet serology, HLA antibody screening /identification, Flow Cytometry Crossmatch, chimerism study, etc. Demonstrate excellent customer service and a positive professional image. Have a working knowledge of databases, IT, and genomic software. Have excellent written and verbal communication skills, collaboration, and interpersonal skills. Must possess demonstrated attention to detail and teaching/coaching abilities. Must be able to work on a team and independently to solve problems.Travel: up to 50%*Combination of candidate’s education and general experience satisfies requirements so long as the total years equate to description’s minimum education and general experience years combined (Management experience cannot be substituted).


We take care of you, while you take care of others. As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive benefits help you in balancing home and work. With our resources and perks, you have amazing possibilities at the American Red Cross to advance the learn.

  • Medical, Dental Vision plans

  • Health Spending Accounts & Flexible Spending Accounts

  • PTO + Holidays

  • 401K with 5% match

  • Paid Family Leave

  • Employee Assistance

  • Disability and Insurance: Short + Long Term

  • Service Awards and recognition

Apply now! Joining our team will provide you with the opportunity to make a difference every day.

The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Interested in Volunteering?

Life’s emergencies don’t stop, and neither do American Red Cross volunteers, who represent more than 90 percent of our workforce to help prevent and alleviate human suffering. You can make a difference by volunteering in a position that appeals to you and allows you to use your unique skills and talents. The Red Cross relies on generous volunteers who give their time and talent to help fulfill our lifesaving mission.

Visit ( to learn more, including our most-needed volunteer positions.

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