Job Information
AliMed Shopify e-Commerce Manager in Dedham, Massachusetts
Essential Duties and Responsibilities: This role is responsible for managing the day-to-day operations of the AliMed Shopify store, ensuring smooth functionality, and acting as the internal point of contact for Shopify-related issues and improvements. * Act as a Shopify Organization Administrator and manage all aspects of the AliMed Shopify store, including product listings, customer facing taxonomy, promotions, and UX enhancements. * Work closely with the third-party service provider and/or Shopify to troubleshoot issues and implement site improvements. * Ensure product data accuracy and build/optimize product pages and landing pages for search, conversion, and syndication. * Adhere to Security and compliance requirements to meet AliMed security policies. * Monitor Shopify site speed, checkout experience, overall usability and performance. * Monitor Shopify integrations with ERP, PIM, DAM, Third Party Shopify Apps (Nosto, Klaviyo, Klevu) and work with internal and external resources to troubleshoot any issues. * Ensure the Customer Experience (CE) Chat module is properly integrated into the Shopify website, work with Customer Care on any issues with Chat Performance and escalate as needed. * Act as a Subject Matter Expert (SME) and provide basic Shopify training and support for internal teams as needed. * Own Department SOPs documentation and library maintenance. * Stay up to date with e-commerce trends and best practices to ensure maximum sales potential. * Lead the Shopify release schedule and testing phases while adhering to AliMed?s change management policies. * Manage Shopify application, setup, and maintenance to meet uptime requirements and exceed customer expectations. * Track key ecommerce KPIs (conversion rates, bounce rates, cart abandonment) and work with internal teams to improve performance. * Collaborate with AliMed?s ERP system, marketing and business teams to optimize landing pages, promotions and integrations Competencies and skills: * 3-5 years\' experience in Shopify ecommerce operations, preferably with Shopify Plus. * Familiar with PIM and DAM technology (Salsify and Acquia a plus). * Hands-on experience managing Shopify stores (product management, collections, navigation, settings, checkout, etc.). * Understanding of Shopify Liquid templating, themes, HTML, CSS, apps, integrations and Shopify extensions. * Knowledge of ecommerce best practices, including UX, Search, personalization, and SEO/SEM for ecommerce. * Ability to coordinate with external Application Services/developers and troubleshoot platform issues. * Experience with analytics tools (Google Analytics, Shopify Analytics) to track performance. Education and/or Work Experience Requirements: * Bachelor\'s degree or equivalent; Shopify Certification preferred. * Ability to adapt quickly to shifting priorities and timelines. * Experience with Release Management, Business Process Improvement, and Organizational readiness. * Proficient in using Microsoft Office Suite, Teams & SharePoint. * Ability to communicate complex ideas both orally and in writing. * Promote culture consistent with company values and professional standards. Physical Requirements: * Ability to perform essential job functions consistently safely and successfully with federal, state and local standards, including meeting qualitative and/or quantitative standards. * Ability to maintain regular, punctual attendance. * Must be able to lift and carry up to \>10 lbs. * Must be able to talk, listen and speak clearly.