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Bristol Myers Squibb Senior Manager, MRO & Service Contracts in Devens, Massachusetts

Working with Us

Challenging. Meaningful. Life-changing. Those aren’t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You’ll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams rich in diversity. Take your career farther than you thought possible.

Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: .

Position Summary

The Senior Manager MRO and Service Contracts is responsible for providing leadership and oversight to the third-party service provider managing the Maintenance Repair Operations (MRO) Stockroom at the Devens site, as well as the Contract Specialists responsible for developing, managing, and modifying all maintenance service contracts supporting the 24/7 manufacturing operations at the Devens site. The Senior Manager is a critical role within the Asset Management Team reporting directly to the Associate Director Asset Management.

Key Responsibilities

  • Champion Safety and Quality for the MRO areas and the MRO and Contracts Teams.

  • Partner with Site Engineering, Manufacturing, and Procurement to develop maintenance service contracts for equipment and systems.

  • Perform regular reviews of service contractor performance against contract deliverables.

  • Establish and monitor KPI’s to evaluate and trend the performance of service vendors.

  • Establish periodic reviews of service contracts with end users and maintenance teams to verify contract scope and deliverables.

  • Establish an escalation process for contract issue/resolution.

  • Collaborate with service contractors, end users, and site maintenance to develop and establish strategies that improve preventive maintenance contracts.

  • Manage assigned budget and recommend changes as needed.

  • Mentor and coach employees to improve performance and support growth/development.

  • Establish and manage 5S program for the MRO areas. Perform regular GEMBA’s of the MRO areas to sustain 5S program.

  • Participate on the Site Engineering Safety Committee.

Provide leadership and direction to the MRO Stockroom third-party service provider to ensure:

  • Work activities are performed in accordance with site Standard Operating Procedures and all BMS and Devens Site EHS and Quality polices.

  • CMMS (Maximo) workflows for bill of material, parts management, cycle counting, kitting, and shutdown planning are current and adequate to support organizational requirements.

  • Minimum and maximum reorder points are set to prevent stockouts.

  • Appropriate Key Performance Indicators are established, monitored, and discussed on a regular basis. Drive actions necessary to correct and/or mitigate adverse conditions/trends.

  • Strategies are in place to continuously monitor and improve MRO performance and overall effectiveness.

  • Training curriculums for employees are established and reviewed.

  • Internal MRO audits are conducted and documented with findings shared with Site Engineering Leadership.

  • Performance Review (KPI’s) meetings are held with Site Engineering Leadership monthly.

  • Strategies and project plans for future growth of the MRO areas are evaluated and communicated to Site Engineering Leadership.

Qualifications & Experience

  • Minimum of 8 years’ experience managing an MRO Stockroom for a large facility or campus.

  • Minimum of 5 years’ experience working in a GMP regulated facility. Preferably pharmaceutical or biotechnology.

  • Experience developing and negotiating service contracts.

  • Experience with preventive and predictive maintenance programs.

  • Experience with maintenance planning and scheduling programs.

  • Experience with contract management and contractor safety programs.

  • Excellent people management skills with a focus on coaching and mentoring.

  • Excellent communication skills both verbal and written.

  • Proficient in creating presentations to senior leaders.

  • Excellent financial acumen. Experience managing an operational budget.

  • Proven history of establishing a Safety culture.

If you come across a role that intrigues you but doesn’t perfectly line up with your resume, we encourage you to apply anyway. You could be one step away from work that will transform your life and career.

Uniquely Interesting Work, Life-changing Careers

With a single vision as inspiring as “Transforming patients’ lives through science™ ”, every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in an inclusive culture, promoting diversity in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.

On-site Protocol

Physical presence at the BMS worksite or physical presence in the field is a necessary job function of this role, which the Company deems critical to collaboration, innovation, productivity, employee well-being and engagement, and it enhances the Company culture.

BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to . Visit ( eeo-accessibility to access our complete Equal Employment Opportunity statement.

BMS cares about your well-being and the well-being of our staff, customers, patients, and communities. As a result, the Company strongly recommends that all employees be fully vaccinated for Covid-19 and keep up to date with Covid-19 boosters.

BMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area.

Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations.

Company: Bristol Myers Squibb

Req Number: R1573342

Updated: 2023-09-30 01:15:40.298 UTC

Location: Devens,Massachusetts

Bristol Myers Squibb is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, pregnancy, citizenship, marital status, gender expression, genetic information, political affiliation, or any other characteristic protected by law.