Massachusetts Veterans Jobs

Technical Support Specialist

Onsite opportunity in Devens, MA

Overnights Weekends 8PM-8AM (opportunity to pick up addition shifts)

Ideal candidate has at least 1 year of technical support experience is flexible, great with hardware, software and network support. This role will support end users as well as be hands on with technical maintenance needs.

Essential Responsibilities:

• Installation and configuration of computer hardware, operating systems, and applications.

• Monitoring and maintenance of computer systems and networks.

• Communicate with staff or clients through a series of actions, either face to face or over the telephone, to help set up systems or resolve issues.

• Troubleshoot, diagnose or solve systems, networks, hardware, or software failures.

• Replace equipment parts as required.

• Provide support, including procedural documentation and relevant reports.

• Follow diagrams and written instructions to repair a failure or set up a system.

• Support the roll-out of new applications.

• Set up new users' accounts, profiles and deals with password issues.

• Responds within agreed time limits to call-outs.

• Rapidly establishes a good working relationship with customers and other professionals, ex: software developers.

• Tests and evaluates new technology.

• Schedule/request facilities, network, and infrastructure work.

• Monitor LAN capacity including but not limited to available network ports in each wiring closet & Data Center.

• Stay current and compliant with company & customer processes, policies and procedures.

• Printer Management and Labeling.

• Configure security settings or access permissions for groups or individuals.

• Modify existing software to correct errors, allow it to adapt to new hardware, or to improve its performance.

Requirements:

• Bachelor’s degree, preferably in Information Technology or related field.

• Experience in IOT systems design, installation and troubleshooting preferably in a personal care/pharmaceutical manufacturing environment or a closely related industry.

Apply today!

#P2

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here (https://www.mykelly.com/help-support-working-with-kelly-us/#Benefits) for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Why Kelly ® Technology?

Looking to put your tech expertise to work on today’s most intriguing, innovative, and high-visibility projects? By partnering with Kelly Technology, you’ll gain direct connections to top companies around the globe. Our team creates expert talent solutions to solve the world’s most critical challenges. In a world where change is the only constant, our extensive network of industry relationships and IT market expertise help you take your skills exactly where you want to go. We’re here to help you gain experience, make an impact, and grow your tech career.

About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.

Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.