Santander US Associate Director of Business Process Management Re-Engineering in Dorchester, Massachusetts
Associate Director of Business Process Management Re-Engineering
Req ID: 2104280 Date posted 09/14/2021
Associate Director, Business Process Re-Engineering - Project Manager is considered a subject matter expert providing guidance to the most complex issues on major projects.
S/he is responsible for developing a strategic direction of the relevant business area, and both define and manage the lifecycle from project initiation through to program closure.
This change manager will lead the change management activities within a structured process framework.
The incumbent engages stakeholders in the change effort and ensuring they are ready to adopt the coming changes, measuring and reporting change progress, assessing business readiness, and supporting change adoption.
Additionally, s/he will manage project aspects, including project planning, estimating, budgeting, resource allocation, financial management, and time management, and resolving risks,
issues and dependencies, and status to the required executive level through steering committees.
The incumbent secures, leads, motivates, and inspires the internal & external resources required to deliver the program, and is responsible for establishing the program governance (e.g. sponsors, approvers, stakeholders).
Responsibilities and Core Attributes
Acts as a change agent/coach to instill and sustain changes
Acts as an internal consultant to make professional recommendations for project implementation
Acts as a key escalation point for operational issues
Facilitates change management activities with cross-functional team members and stakeholders to understand and ensure adoption of the Enterprise Business Transformation
Assess change readiness and prepare a plan for helping stakeholders through change
Drive adoption and proficiency of changes within the organization in compliance with Change Management methodologies
A critical success factor will include monitoring the effectiveness of the change management process and make recommendations for improvement
Develops and implements contingency and recovery plans when deliverables are missed (i.e. identify critical path, document, plan for Return to Green, business continuity plan, etc.)
Develops presentations, dashboards, reports, and other team and executive-level project communications and documentation
Develops, communicates, and implements project risk mitigation plans and completes risk actions, issues, and decisions documentation to effectively monitor risk and enable accountability and responsibility
Documents and communicates project changes, project health, and project status to project team, business owner, and executive sponsor
Drives high-quality results
Drives/participates in the funding process, as appropriate (i.e. presentations, cost-benefit analysis, business case)
Engages people and develops them through teamwork and a high level of participation
Facilitates Project Team meetings and situational analysis regularly to ensure appropriate communication to all stakeholders
Identifies project duration, effort, sequence, and dependencies of tasks required to meet applicable project objectives
Leads and contributes to the development of project definition and scope with applicable stakeholders
Manages process and project management deliverables for all assigned projects from initiation through closure, including intake activities
Monitors and documents project milestones and outcomes throughout the project lifecycle to ensure adherence to established quality standards
Motivates functional process team working on projects within a matrix reporting structure
Serves as a dedicated resource working directly with leaders and staff to support process improvement
Supports complex initiatives affecting multiple functions or businesses
Tracks and reports accurate project plans and budgets in line with appropriate governance
Must be a leader who can influence stakeholders in written and oral communications
EDUCATION - Bachelor's Degree; in Business, Finance, or equivalent field, or equivalent work experience
WORK EXPERIENCE - 12-15 years;
LICENSE/CERTIFICATION - Lean, Agile, Six Sigma, or Business Process Management Certification
SKILLS AND ABILITIES -
Ability to interact professionally with a diverse group, executives, managers, and subject matter experts
Ability to manage large, complex projects
Ability to plan and manage work under time constraints
Ability to see the big picture and work with a team to prioritize requests, ensuring delivery alignment without compromising goals
Adept in critical thinking and understanding of the business process, technology, systems, and tools
Demonstrated ability to influence, negotiate and communicate at all levels of the organization
Demonstrated experience in MS Access, Word, Excel, and SQL
Excellent analytical and complex problem-solving skills
Expert knowledge of project management principles and concepts
Extensive knowledge of CRM and ERP tools
Flexible, fast learner who thrives in a constantly changing work environment
Previous experience with business applications integration tools (such as Jitterbit)
Strong collaboration and communication skills (written/verbal)
Strong influencing skills to effectively drive efforts outside of our direct control, including strong communication and partnership skills
Strong organizational abilities including planning, program development, and task facilitation
PHYSICAL DEMANDS - Minimal physical effort such as sitting, standing, and walking.
Anticipates the impact of change and creates an environment where change can be initiated with minimal disruptions and negative impact
Helps people to understand how proposed changes will affect them and the organization
Designs, develops, and drives the adoption of risk management policies, processes, and procedures
Applies advanced skills in operational processes and uses them to improve work efficiency and quality
Improves relationships between key individuals to achieve seamless cross-team workflow and positively impact results
Uses informal networks to gain support for ideas and projects
Looks for creative approaches to providing or improving services that may increase efficiency and decrease cost
Applies customer feedback toward improving and innovating services
Monitors adherence to policies, regulations, processes, and procedures within function and actively undertakes corrective action where necessary
Understands end-to-end processes across the organization and how processes are integrated
Has a practical knowledge of regulations impacting area supported
Persists in searching out the root causes of major problems rather than being satisfied with partial solutions or quick fixes
Brings new thinking, insights, or technology to problem resolution
Recognizes potential and multiple impacts of change, and acts as a coach to help people understand and prepare for change
Takes proactive action to maintain relationships that are impacted by the change
Reformulates the problem in different ways to evaluate it from different angles
Takes responsibility for and deals effectively with complex and sensitive customer issues and complaints
Anticipate customer needs and proactively makes recommendations
At Santander, we value and respect differences in our workforce and strive to increase the diversity of our teams. We actively encourage everyone to apply.
Primary Location: Dorchester, Massachusetts, United States
Other Locations: Massachusetts-Dorchester
Organization: Santander Bank, N.A.
Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.
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