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Santander US Associate, Platform & Delivery Management in Dorchester, Massachusetts

Associate, Platform & Delivery Management - 2000458



The Associate, Platform & Delivery Management (Branch Channel) is responsible for project delivery, daily systems stability and technical strategic planning. The incumbent consults with both internal and external stakeholders to build a Branch road map for the LOB technology portfolio that aligns with the enterprise direction. S/he works in a highly matrixed environment ensuring the stability, delivery and direction of the technology portfolio exceeds LOB objectives while representing enterprise objectives of the Technology organization.


  • Acts as an escalation point in conjunction with the Branch Platform Manager and assigned Branch Project Manager for any Branch deployment issues or escalations

  • Contributes to the improvement of Branch related process, procedures and protocols to maintain a high level of customer satisfaction in the most effective and efficient manner

  • Maintains detailed technical knowledge of proprietary Branch related technology applications and hardware devices, supporting trouble shooting and remediation of issues and incidents

  • Co-ordinates with development teams and technology implementation teams in remote locations to deliver new and enhanced solutions to business partners

  • Supports the delivery of business and technology requested Branch projects requiring integration of multiple technologies

  • Maintains Branch operating environment by supporting lifecycle projects while ensuring compliance with configuration standards

  • Maintains Branch solutions that are compliant with Cybersecurity Policy and applicable industry regulations

  • Partners and consults with internal business partners in Cybersecurity, Technology Architecture and Service Operations & Support, including third-party support leads and vendors

  • Resource coordination and assignment for Branch implementation projects, while ensuring consistent and balanced resource utilization across the team

  • Supports evolution of the Branch operating environment through automation and new technology adoption

  • Supports platform provisioning necessary to deliver capabilities defined in Branch service catalog

At Santander, we value and respect differences in our workforce and strive to increase the diversity of our teams. We actively encourage everyone to apply.



  • Bachelor's Degree; in computer science engineering or a equivalent discipline or equivalent work experience

  • 5-9 years’ experience in software development

  • Basic knowledge of external competition, industry and/or market trends in relation to own business

  • Budgeting and forecasting

  • Demonstrated knowledge of the latest technology innovations and their applicability to business operations

  • Demonstrated relationship management and leadership skills with a superior ability to make things happen through the use of influence and negotiation with all levels of management

  • Demonstrated understanding of IT Service Management concepts and procedures

  • Highly flexible and able to quickly adapt to changing priorities

  • Highly organized, self-motivated, customer oriented and able to work independently as well as within a team

  • IT Effectiveness: application sourcing, technology strategy and planning

  • Metrics knowledge

  • Proactive team player with effective time management skills; ability to work independently, manage multiple deadlines/projects and keep key players informed, Proven track record managing large, complex software development/integration projects in both host and distributed environments

  • Quality management skills

  • Strong program, project management, and leadership skills

  • Strong reporting, decision making, analytical and problem solving skills

  • Minimal physical effort such as sitting, standing, and walking

Job : Software Engineering
Primary Location : Massachusetts-Dorchester-2 Morrissey Boulevard - 06367 - Columbia Park


Organization : Technology (5900)
Schedule : Full-time
Job Posting : Mar 25, 2020, 12:30:02 PM