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Pine Street Inn Case Manager Supervisor, MON-FRI, 8AM-4:30PM in Dorchester, Massachusetts

Case Manager Supervisor, MON-FRI, 8AM-4:30PM

Department: Behavioral Health -- Safe Haven-- 414 Harrison, Church St., Rockwell

Office: Rockwell Street

Location: Dorchester, MA

Position Type: Direct Care

Hours/Shift: Morning - First Shift

Employee Type:: Regular Full-time


SCHEDULE: 40 hours, Monday - Friday, 8:00 a.m. - 4:30 p.m., and as necessary; also will require rotating on-call coverage.


The Case Manager Supervisor position is part of the leadership team of the Safe Haven department at Pine Street Inn and is responsible for overseeing the case management operations of the three (3) Safe Haven programs using a Housing First/Safe Haven Stabilization model. The incumbent is responsible for providing administrative and clinical supervision to staff, supporting staff so that they can create and maintain a respectful atmosphere that empowers very chronic, mentally ill participants to reach their highest level of independent functioning, achieve their highest level of self-sufficiency and obtain permanent housing and connect to community resources. The incumbent is responsible for program content including the implementation of effective best practices (Motivational Interviewing, Comprehensive Case Management, Harm Reduction, and Trauma Informed Care) and ensures the provision of high quality case management supports on a 24/7 basis. This will involve hiring, evaluation, training and support of supervisees; ensuring compliance with DMH licensing and legal requirements; and communicating key objectives to staff and ensuring compliance. The incumbent will be a great team player, self-motivated, possess solid communications skills and capable of implementing new policies, procedures and plans. This position requires a great deal of tact, diplomacy and creative problem solving in order to maintain our positive working relationship with other departments and teams.


  • Bachelor-s degree in psychology or related field

  • Currently certified in or have ability to achieve CPR and First Aid certification

  • Valid Driver-s license in good standing and acceptable driving record

  • A minimum of two (2) years experience supervising others in a human services setting

  • A minimum of two (2) years working with a homeless population presenting with substance use, mental health issues and a demonstrated awareness of community resources and referral agencies

  • Familiarity with the concepts of psychosocial rehabilitation and consumer empowerment

  • Experience in best practices such as: Motivational Interviewing and Trauma - Informed Care

  • Knowledge of the issues related to homelessness, particularly around housing, Substance abuse, mental illness and economic factors as precipitants to homelessness

  • Strong interpersonal and client interviewing skills

  • Ability to sit for long periods of time; use a phone, computer, and other office equipment; do occasional lifting of up to 25lbs.

  • Ability to go up and down stairs to monitor clients on multiple floors and physical capacity to assist people with mobility impairments as needed

  • Ability to travel among program sites operating Pine Street Inn vehicles

  • Ability to work independently and collaboratively as a member of multidisciplinary and cross-functional teams.

  • Ability to function under pressure in a fast paced human service environment.

  • Ability to be flexible, open, and responsive to ongoing administrative changes, including being able to work independently with a minimum of supervision.

  • Ability to articulate and communicate Pine Street Inn-s mission and strategic direction in a consistent and enthusiastic manner to Team staff.

  • Ability to manage multiple priorities at the same time, maintains a budget, supervise and direct staff, and meet deadlines.

  • Demonstrated professional communication and organizational skills.


  • Master-s Degree in social work, counseling, psychology or mental health and a minimum of one (1) year of supervised substance abuse experience

  • Bilingual, with an emphasis in English and Spanish

  • Previous experience working with a Housing First philosophy

  • Previous experience working with chronically homeless with tri-morbidities (mental illness, substance abuse, medically compromised)

  • Familiarity with the Metropolitan Boston public and private mental health system

  • Extensive experience with case management, issues of substance abuse and mental health issues, knowledge and experience using evidenced- based practices such as Motivational Interviewing and Trauma-Informed Care and access to available services for homeless men

  • Experience utilizing electronic health record documentation systems


  • Ensure that staff meet individually at least once a week with each participant for case management services related to treatment/medication adherence, activities of daily living, relapse prevention, individual service plans. Consult and provide guidance to staff as needed on treatment and support services needed.

  • Monitor the service needs of the participants. Intervene as needed and assist them in accessing the appropriate resources. Ensure that supports are provided to participants in adherence to DMH and program outcomes and goals: e.g. housing, health and wellness, treatment, etc.

  • Ensure that all participants are checked on a daily basis, including completion of the daily check list and use of the email group for this residence and other means to communicate with all relevant staff each day regarding information concerning participants. Observe all policies and procedures related to the health and safety of the tenants.

  • Ensure that case managers are documenting progress through participant-s progress notes and program records are complete and current per DMH and program guidelines.

  • Act as a liaison between participants and service providers as needed. Coordinate between the various levels of service providers so as to avoid conflict and overlap.

  • Maintain documentation, billing and data entry per DMH licensing standards.

  • Monitor that all participants are functioning at their highest possible level of self-sufficiency. Monitor case management plans, and compliance with participant record-keeping (both paper-records and the electronic health records System).

  • Collaborate with other supervisors of Safe Haven to provide a home living environment which encourages all persons served to achieve stability, independence and personal growth.

  • Ensure that staff provide regular activities that promote healthy living, participants to reach their highest level of independent functioning, achieve their highest level of self-sufficiency

  • Facilitate financial and budgetary procedures including petty cash and payroll.

  • Accompany clients to medical, dental and psychiatric appointments or leisure activities as needed.

  • Provide crisis assessment, prevention and intervention as needed.

  • Ensure compliance with all other requirements, including Electronic health records data collection and other internal Pine Street Inn reporting that include DMH monthly reports, quarterly Phase of Care reports, transportation sheets, daily logs, progress notes, service notes and any other documentation assigned.

  • Ensure that all staff are completing documentation requirements such as service notes, group activity logs, DMH monthly reports, phase of care, HUD assessments etc.

  • Ensure that agency requirements are met and maintained, including agency quality assurance audits.

  • Assume responsibility for the basic care of the agency vehicle.

  • In collaboration with the Program Manager and Service Coordinator, coordinate the participant referral and selection process and admission process as required.

  • Hire, train, evaluate, supervise, and support staff and collaborate with Residential supervisor regarding the staffing schedule.

  • Conduct all necessary supervisions and group supervision and help Program Manager facilitate Team meetings