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Eversource Energy Manager, System Operations Training (Hybrid) in Dorchester, Massachusetts

Role and Scope of Position:

This position is jointly accountable, with other Electric Operations Managers, for providing safe, reliable and cost-effective electric service to Eversource customers. Manage the development and implementation of T&D electric system operator training and the preparation and controls of operating instructions and procedures for CT, MA, and NH.

This is a hybrid position. The first three months will be full-time in the office.

Essential Functions:

  • Works closely with System Operations Control Center management in CT, MA, and NH to identify opportunities to standardize system operations training and procedures.
  • Manages the needs analysis, design, development and delivery of system operator training.
  • Ensures the system operator training programs meet all applicable regulatory requirements. (e.g. NERC and OSHA)
  • Manages the development, revision and publishing of Operating Instructions, Procedures, Guides & Guidelines, including:

  • The consistent application and implementation of NERC, NPCC, ISO-NE, and Eversource procedures and instructions.

  • The application and implementation of local area operating procedures, guidelines, and work practices.
  • The development of procedures with external participant company operating personnel and other customers directly connected to the Eversource transmission and distribution system.

  • Acts as subject matter expert in providing operational guidance to support groups for documentation/changes/revisions pertaining to operating procedures.

  • Manages the preparation, maintenance and retention of operating records pertinent to system operations.
  • Assists as required by operations management in the coordination of response to system emergencies and participates on event review teams and incident analyses as requested by operations management.
  • Works closely with the Control Center Managers to ensure electric system configuration changes are reflected in operating procedures correctly and in a timely manner.
  • Oversees development of staff. Assesses the need for, and oversees implementation of, programs to ensure employees possess technical and behavioral skills required to support operating plans. Manages, selects, coaches and develops site staff.

Technical Knowledge/Skill/Education/Licenses/Certifications:

Technical Knowledge/Skill:

  • Knowledge of electric transmission and distribution system operations.
  • Knowledge of functions of the various components that make up the Eversource electric system.
  • Knowledge of transmission system advanced applications and simulation programs (e.g. load flows, contingency analysis, dispatcher training simulator, etc.).
  • Knowledge of distribution Outage Management Systems.
  • Knowledge of electric system switching and safety tagging procedures.
  • Thorough knowledge of NERC standards, OSHA and state regulatory requirements

  • Thorough knowledge of the Systematic Approach to Training and adult learning principles.

  • Ability to communicate and work effectively with personnel at various levels within ISO-NE, the ISO-NE satellites, participant companies, non‑utility generators, and neighbor­ing companies.
  • Strong analytical /computer skills such as, but not limited to, Lotus Notes, Microsoft Word, Excel and Access, and Alstom/GE Energy Management System applications.


  • Bachelor’s degree in electrical engineering technology or related degree, or the equivalent combination of education and experience

Experience :

  • Minimum of ten (10) years of related experience including four years of experience as a System Operator preferred
  • A background of transmission or distribution dispatching on the Eversource system is required, although significant experience in electric utility transmission or distribution operations/dispatching will also be considered
  • Five years of experience managing or supervising others
  • Demonstrated skill/experience in training and development concepts, theories, principles, and techniques

Licenses & Certifications:

  • Valid motor vehicle operator’s license
  • NERC Transmission Operator or higher certification (or obtain within 6 months)

Compensation and Benefits:

Eversource offers a competitive total rewards program. The annual salary range for this position is $155060.00 to $172290.00, plus incentive. Salary is commensurate with your experience. Check out the career site for an overview of our benefits.

Working Conditions:

  • Must be available to work emergency restoration assignment as required.
  • Must be available to travel between MA/CT/NH as necessary.

Mental Aspects :

Leadership Behaviors/Competencies:

Set and Communicate Direction and Priorities

  • Cascade and translate strategies into action plans.
  • Communicate goals and priorities (company, department, team); ensure line of sight
  • Drive accountability/monitor progress
  • Communicate, communicate, communicate

Build Trusting Relationships

  • Role model honesty and integrity in all communication and actions
  • Balance “getting results” with concern for individual needs
  • Have honest dialogue with employees; get to know them
  • Track commitments and follow-up

Manage and Develop People

  • Create individual development plans with direct reports
  • Set realistic performance objectives
  • Give ongoing, honest feedback; coach for success
  • Differentiate performance and provide rewards and recognition

Foster Teamwork and Cross-functional Collaboration

  • Surface and address competing goals
  • Encourage cooperation/remove obstacles between functions
  • Conduct teambuilding/development processes
  • Encourage collaboration
  • Guide team in translating organizational goals into day-to-day work

Create a Diverse, Inclusive Workforce

  • Involve employees/seek input in decision making, on continuous improvement ideas and change
  • Diversify staff, where possible, in hiring/promotions
  • Seek opportunities to utilize diverse suppliers

Lead Change

  • Exhibit a “can-do” attitude to successfully develop and implement changes in strategy, priorities and work processes
  • Respond positively to new demands or circumstances
  • Act optimistically to influence others to embrace change

Focus on the Customer

  • Ensure that we have processes in place to deliver on our customer promise and provide superior customer service
  • Be a role model for the business on delivering superior customer service

Please submit a resume with your application.



Worker Type:


Number of Openings:


EEO Statement

Eversource Energy is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.

VEVRRA Federal Contractor

Emergency Response:

Responding to emergency situations to meet customers’ needs is part of every employee’s role. If employed, you will be given an Emergency Restoration assignment. This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location.