T-Mobile Mobile Expert, Metro - Retail Sales in Dorchester, Massachusetts
At T-Mobile, we strongly encourage everyone, including people of color, veterans, military spouses, individuals with disabilities, lesbian, gay, bisexual, transgender, queer and non-binary people, and parents to apply. We are an equal opportunity employer and welcome everyone to our team. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.
Here at T-Mobile, we do things differently. We put people first, treat them right, and change the rules in their favor. When you go All IN as a Mobile Expert at T-Mobile, you’re brought into the fold with a team of hardworking, dedicated people behind you every step of the way. Why? Because we care about our people, and we believe that when one person succeeds, we all succeed. That dedicated, go-the-extra-mile mentality is rooted deep within our culture and it’s how we’ve earned a place in our customer’s hearts. Here, you’re more than a salesperson. You’re a customer advocate, ready to go-to-bat on their behalf, bringing passion, insight, know-how, and follow through to every interaction. You’re a technology enthusiast, thrive in a fast-paced environment, and are ready to immerse yourself in connecting customers to their world, in the way that makes the most sense for them. It’s an extremely big responsibility, but the reward is even bigger. Are you ready to join the revolution? Good, because WE. WON’T. STOP.
What you’ll do in your role.
Go All IN to support the team, keep the store looking its best, and make sure your knowledge is up to date on the latest and greatest products and services.
Approach all customer interactions with a people-first demeanor, giving the customer’s needs and concerns priority with patience, empathy, and integrity.
Serving and selling to our customers while building loyalty.
Personalize your interactions, ask questions, listen, and make things right to build world-class experiences your customers love.
Determine when next level customer advocacy is a must and owning the experience by going above and beyond, crafting those tug-on-your-heart-strings interactions, that build customer dedication and customer happiness
Meet customers where they’re at in their purchasing journey, whether they’re just exploring, ready to purchase, or picking up where they left off online, through Customer Care, or in-store.
Help customers experience your store by getting side-by-side, exploring products through hands-on demonstrations, and discovering what solution works best for them.
Guide your customers through their purchasing experience through significant interactions, thoughtful questions, insightful answers, and sharing your expertise.
Be sure your customers have what they need to stay connected.
Meet and/or exceed defined, monthly success measurements and complete assigned training on time.
The experience you’ll bring.
The experience you’ll bring.
6 months of customer service and/or sales experience, retail environment preferred
Available to work a varied schedule including nights, weekends, and holidays
Competitive drive and confidence to succeed in a fast-paced sales environment
Effective at balancing customer experience and performance goals
What’s in it for you:
Competitive base pay, plus commissions
Benefits for part-time and full-time employees
Medical, dental and vision benefits
An annual Employee Stock Grant and a purchase plan for grabbing TMUS stock at a discount
Generous paid time-off programs
Phone service discounts
Serious growth potential for your career
This is the opportunity to do something special and join a company revolutionizing the wireless industry. And we couldn’t do it without someone like you. So, what do you say? Isn’t it time you explored what could become the career move of a lifetime? We invite you to apply today!
At least 18 years of age
Legally authorized to work in the United States
High School Diploma or GED
Req ID: 187868BR
Travel Required: No