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Santander US Sr. Associate, Infrastructure Operations in Dorchester, Massachusetts

Sr. Associate, Infrastructure Operations - 2001420

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Description

The Consultant, Infrastructure Operations is a subject matter expert who analyzes existing complex programs and formulates logic for complex internal systems. S/he prepares flowcharts, performs coding, and tests/debugs programs. The incumbent develops conversion and system implementation plans and utilizes their expertise to recommend changes to development, maintenance, and system standards.

RESPONSIBILITY STATEMENTS:

  • Communicates new product features and functionality to Cloud Operations teams and pro-actively tests and validates the impact on current LCM tools and processes.

  • Communicates technical information to wider audiences with periodic updates.

  • Coordinates efforts among the infrastructure and client teams to judge possible business impact and trigger necessary escalation.

  • Drives process execution quality with KPI as measurements, ensures clear transparency and monitors and reports results.

  • Monitors, analyzes and recommends solutions to performance problems with enterprise business applications.

  • Participates within post mortem investigations and provides review and resolution suggestions for both internal and external customer consumption.

  • Partners with change management team to ensure modifications and improvements made to the environment are executed in a safe, validated, and fully understood manner.

  • Provides technical workshops and hands-on guidance to infrastructure operations team.

  • Works closely with development teams for planning and gathering requirements for future upgrade pre-requisites, their validations, proof of concepts etc. and finally incorporating those into the automated execution.

  • Works cross functionally to define and develop metrics, data collection, modeling, and reporting prototypes to establish trends and patterns on infrastructure events within datacenter.

  • Works to remove roadblocks that prevent Ops from working most effectively.

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Qualifications

EDUCATION:

  • Bachelor's Degree; in Computer Science/Software Engineering or equivalent field or equivalent work experience

WORK EXPERIENCE:

  • 5-9 years Successful experience in building Technology Infrastructure and Operational environments. Project planning and management experience.

SKILLS AND ABILITIES:

  • Ability to adapt to rapidly changing requirements with a flexible and creative approach to brainstorming, troubleshooting, and problem solving

  • Ability to create diagrams, policies, procedures, presentations, etc., as needed for day-to-day management as well as read blueprints/schematics, etc. as needed for planning/issue remediation

  • Ability to effectively and confidently communicate complex concepts in speaking and writing with team members and all levels of technical and nontechnical customer stakeholders

  • Ability to make sound decisions in a manner consistent with the essential job functions

  • Ability to think analytically and independently, providing the thought leadership necessary to introduce incremental and evolutionary change

  • Ability to work in a rapidly changing environment, is comfortable with ambiguity

  • Ability to work under high pressure situations calmly

  • Clear leadership and capability to take fact based hard decisions when required, and ensure stakeholder alignment and clear communications

  • Enriching interpersonal skills, Excellent attention to detail, quality, and follow-through; commitment to continuous improvement and the elimination of performance variability, Excellent problem solving, analytical, critical thinking, and communication skills

  • Familiarity of industry change management best practices

  • Highly self-motivated and self-directed

  • Knowledge of systems architectures and information security practices

  • Well-rounded and advanced knowledge and skills across networks, servers, databases, cloud services, security, and other related disciplines

  • Minimal physical effort such as sitting, standing, and walking.

At Santander, we value and respect differences in our workforce and strive to increase the diversity of our teams. We actively encourage everyone to apply.

Job : Infrastructure Operations
Primary Location : Massachusetts-Dorchester-2 Morrissey Boulevard - 06367 - Columbia Park

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Organization : Technology (5900)
Schedule : Full-time
Job Posting : Mar 25, 2020, 5:20:34 PM

AN EQUAL OPPORTUNITY EMPLOYER M/F/Vet/Disabled/SO

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