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Eversource Energy Supervisor, Meter Reading and Field Meter in Dorchester, Massachusetts

Check out this video and find out why our team loves to work here! (https://www.youtube.com/watch?v=fHmr45H8xZE)In this role you will be responsible for ensuring the accurate and timely completion of field service shut-off activities of delinquent accounts. You will be responsible for timely completion of field activities in response to billing investigations, including meter alives, unauthorized and zero use, crossed meters and sanitary code violations. You will schedule field investigations of Revenue Protection and Legal Collections inquiries and projects. You will be responsible for the supervision of assigned staff. Additionally, this position ensures the timely and effective communication of results back to initiating department or process.

Technical Knowledge/Skill:

  • Requires a working knowledge of Company metering, billing and Credit procedures and policies.
  • Strong knowledge of MDTE regulations pertaining to Billing and Credit.
  • Ability to use PC desktop applications (e.g., Microsoft Word, Excel and Access).

Education:

  • Bachelor’s Degree in Engineering, Business, related discipline or equivalent experience

Experience :

  • Minimum of five (5) to ten (10) years of experience in Customer Service. Supervisory experience in a union environment preferred

Licenses & Certifications:

  • Requires a valid driver’s license

Working Conditions:

  • Must be available to work emergency restoration assignment as required.
  • Must be available to travel between MA/CT/NH as necessary.
  • Work is performed primarily in the field and in an office environment which requires sitting, walking, standing, stair climbing, completion of paperwork, using a telephone, working with computers and attending meetings.
  • Drives to various job site locations and customer premises to supervise work and review or discuss construction job requirements.
  • Subject to shift work including weekends.
  • Requires off-hour/on call responsibility on a rotational basis.
  • At times, requires working long hours in response to outage situations and shift coverage requirements.

Worker Type:

Regular

Number of Openings:

1

EEO Statement

Eversource Energy is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.

VEVRRA Federal Contractor

Vaccination Information:

Eversource requires all new employees to be fully vaccinated for COVID-19 by their first day of employment. If you have any concerns regarding compliance with this requirement, you will need to discuss your concerns with Eversource’s HR department after you have been made a conditional offer of employment. Eversource does not require applicants to discuss vaccination status prior to receipt of a conditional offer of employment and complies with all applicable laws.

Emergency Response:

Responding to emergency situations to meet customers’ needs is part of every employee’s role. If employed, you will be given an Emergency Restoration assignment. This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location.

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