Job Information
East Boston Neighborhood Health Center Clerical Associate in East Boston, Massachusetts
Thank you for your interest in careers at EBNHC!
Everywhere you turn, you can feel it. There's an immeasurable level of enthusiasm at East Boston Neighborhood Health Center (EBNHC), one of the largest community health centers in the country. From the nurses and physicians on the front line of patient care, to the managers who shape our policies, to the customer service representatives who keep our facilities running smoothly - everyone here has a role in making medicine better.
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To learn more about working at EBNHC and our benefits, check out our Careers Page at careers.ebnhc.org (http://http//careers.ebnhc.org/) .
Time Type:
Full time
Department:
Emergency Department
All Locations:
East Boston
Description:
The Clerical Associate works together with other staff in the department promote a positive atmosphere that enhances efficient workflow through good teamwork. The Clerical Associate performs a wide variety of clerical and reception activities that support the delivery of services to patients/staff of the Specialty Department.
Essential Duties and Responsibilities:
Answers phones in a courteous and professional manner, using the four part greeting, which includes name, and department title.Screens and redirects calls appropriately.
Composes and types detailed and accurate messages using staff messaging system, and the Telephone Encounter. Calls patients as requested by a practice staff person. Manages both specialty appointment reminders and appointment recall system (wait list). Reviews emails received on a daily basis.
Uses computer to schedule, cancel, and confirm appointments; to requests records, to pull up and print information, and to communicate by e-mail. Maintains the practice files.
Interacts with patients or other staff in a professional manner, and recognizes the needs and concerns of the individual. Consistently provides excellent customer service and makes patients feel welcome. Maintains a positive attitude. Uses communication devices appropriately.
Qualifications and Requirements:
High School Diploma or G.E.D.
At least six (6) months in customer service or an office.
Demonstrated telephone skills (i.e. call screening, message taking and giving), in a professional manner.
Familiarity with use of personal computer in a Windows environment.
Bilingual skills (Demographic level) preferred.
There’s a reason East Boston Neighborhood Health Center is ranked as one of the “Top Places to Work” by The Boston Globe. It is because we are committed to maintaining a truly supportive and welcoming environment — for both our employees and our patients — that reflects our mission and culture. A huge focus of which is to offer important benefits so you can be your best inside and outside of work.
Striving to be an employer of choice, we offer progressive benefits, a variety of schedules, and the satisfaction of working with a diverse workforce whose unity of purpose is a real force for achievement. Plus, our Education & Training Institute is an attractive resource for many of our employees who seek to broaden their skill base and advance their careers.
Medical & Dental Coverage
Life and Disability Insurance
Privileges at Boston Medical Center for Providers
401(K) Retirement Plan
Educational Assistance
Flexible Spending & Transportation Accounts
Paid Holidays, Vacations, Sick and Personal Time
A Generous Staff Development Benefit
Excellent Malpractice Coverage
A Designated Medical Staff Office for Physician Support
Free Parking
And Much More…