Job Information
East Boston Neighborhood Health Center Patient Access Representative in East Boston, Massachusetts
Thank you for your interest in careers at EBNHC!
Everywhere you turn, you can feel it. There's an immeasurable level of enthusiasm at East Boston Neighborhood Health Center (EBNHC), one of the largest community health centers in the country. From the nurses and physicians on the front line of patient care, to the managers who shape our policies, to the customer service representatives who keep our facilities running smoothly - everyone here has a role in making medicine better.
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Time Type:
Part time
Department:
Registration
All Locations:
East Boston
Description:
The Patient Access Representative is expected to make all patients feel welcome, over the phone or in person, while capturing comprehensive and accurate information. Primarily performs all patient access related activities for the health center in support of the delivery of patient care. This includes the delivery of exceptional customer service and the accurate and comprehensive collection, verification, and data entry of demographic, insurance, and account information. The goal is to maximize health center revenues while facilitating efficient patient flow within the Clinical Department working within. This position is generally the front line staff which a patient encounters when coming to the health center and requires a unique skill set to be successful in this role.
Essential Duties & Responsibilites
Interacts with patients and other staff with courtesy, concern, respect, and sensitivity. Demonstrates superior customer services by introducing themselves to all internal and external customers.
Identifies and accurately verifies patient demographic, insurance, and account information at the time of the patient’s visit. Edits patient demographic, insurance, and account information as needed.
Maintains patient confidentiality at all times. Only access patient medical records pertaining to job function.
Observe patients as they present to registration and alert clinical staff of anyone needing immediate attention. Follows departmental guidelines for emergency situations. Upon direction from the clinical staff calls 911 or arranges for ambulance transport in a timely manner.
Daily completion of insurance verification process for all patients according to department policies and procedures for role currently working in. This includes adding tracking numbers for all NON-RTE verifications
Manages work queue on a daily basis. Corrects accounts that are dropped due to a front end error at the end of each shift to avoid delay in claims being processed. Alerts supervisor of any issues with accounts in workqueue or in completing tasks on time.
Facilitates efficient patient flow. Demonstrates ability to register patients at a quick pace to avoid long lines forming at the front desk without comprising the quality or accuracy of the information entered in EPIC.
Handles all Privacy Notices, AOB/ROI’s, and any additional waivers or forms according to departmental policies and procedures. Including infectious control questionnaire
Tracks, Collects, and enters all co-payments and other payments in the form of cash, checks, and credit card transactions according to cash collection policies and procedures; Keeps cash secured at all times. Promptly reports any related issues and consistently deposits cash collections at the end of each shift
Appropriately refers patients to Patient Services, Referral Department, Patient Accounts, and other health center departments as needed and appropriate.
Interpreting skills used appropriately within all clinical areas as needed.
Responsible for reporting the maintenance, troubleshooting, and obtaining servicing for all printers, fax machines, and copiers in the assigned
Promotes a sense of teamwork. Consistently displays a positive attitude and contributes in creating a positive work environment resulting in an efficient and productive workflow.
Demonstrates flexibility and the ability to transition from one department or role to another with ease.
Provides evening/weekend/holiday coverage on a rotating basis and/or as needed. Schedules vary by clinical location.
Participates in required activities of both the Registration and the clinical department primarily located in. Attends and actively participates in staff meetings and trainings. Communicates suggestions, thoughts and resolutions to issues in a professional manner.
Adheres to the Attendance & Punctuality policy for EBNHC. Follows department policies and procedures for notifying supervisor of an unplanned absence or tardiness.
Understands and adheres to all other EBNHC and departmental policies and procedures.
Maintains an organized, neat and clean work area. Re-stocks supplies as needed.
EDUCATION:
- High School Diploma or G.E.D.
EXPERIENCE:
One year of customer service experience
Previous experience in health insurance or medical setting strongly preferred
Previous cash handling experience preferred
SKILLS/ABILITIES:
Demonstrated superior customer service skills with both internal and external customers
Bilingual skills (English/Spanish) required
Demonstrates ability to work in a fast paced environment performing multiple tasks simultaneously
Ability to manage cash with integrity and accuracy
Detail oriented with respect to data entry and interpretation of insurance eligibility
Proven time management skills and organizational skills
Ability to work well independently as well as within a team
Demonstrates initiative and ability to learn quickly
Proficient with computer skills including ease with keyboard strokes and mouse maneuvering
There’s a reason East Boston Neighborhood Health Center is ranked as one of the “Top Places to Work” by The Boston Globe. It is because we are committed to maintaining a truly supportive and welcoming environment — for both our employees and our patients — that reflects our mission and culture. A huge focus of which is to offer important benefits so you can be your best inside and outside of work.
Striving to be an employer of choice, we offer progressive benefits, a variety of schedules, and the satisfaction of working with a diverse workforce whose unity of purpose is a real force for achievement. Plus, our Education & Training Institute is an attractive resource for many of our employees who seek to broaden their skill base and advance their careers.
Medical & Dental Coverage
Life and Disability Insurance
Privileges at Boston Medical Center for Providers
401(K) Retirement Plan
Educational Assistance
Flexible Spending & Transportation Accounts
Paid Holidays, Vacations, Sick and Personal Time
A Generous Staff Development Benefit
Excellent Malpractice Coverage
A Designated Medical Staff Office for Physician Support
Free Parking
And Much More…