Job Information
East Boston Neighborhood Health Center Patient Access Representative in East Boston, Massachusetts
Thank you for your interest in careers at EBNHC!
Everywhere you turn, you can feel it. There's an immeasurable level of enthusiasm at East Boston Neighborhood Health Center (EBNHC), one of the largest community health centers in the country. From the nurses and physicians on the front line of patient care, to the managers who shape our policies, to the customer service representatives who keep our facilities running smoothly - everyone here has a role in making medicine better.
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To learn more about working at EBNHC and our benefits, check out our Careers Page at careers.ebnhc.org (http://http//careers.ebnhc.org/) .
Time Type:
Full time
Department:
Registration
All Locations:
East Boston
Description:
The Patient Access Representative is expected to make all patients feel welcome, over the phone or in person, while capturing comprehensive and accurate information. Primarily performs all patient access related activities for the health center in support of the delivery of patient care. This includes the delivery of exceptional customer service and the accurate and comprehensive collection, verification, and data entry of demographic, insurance, and account information. The goal is to maximize health center revenues while facilitating efficient patient flow within the Clinical Department working within. This position is generally the front line staff which a patient encounters when coming to the health center and requires a unique skill set to be successful in this role. All Patient Access Representatives are evaluated on the following measurable goals deemed as integral components to effectively
EDUCATION:
High School Diploma or G.E.D.
EXPERIENCE:
One year of customer service experience
Previous experience in health insurance or medical setting strongly preferred
Previous cash handling experience preferred
SKILLS/ABILITIES:
Demonstrated superior customer service skills with both internal and external customers
Bilingual skills preferred/required
Demonstrates ability to work in a fast paced environment performing multiple tasks simultaneously
Ability to manage cash with integrity and accuracy
Detail oriented with respect to data entry and interpretation of insurance eligibility
Proven time management skills and organizational skills
Ability to work well independently as well as within a team
Demonstrates initiative and ability to learn quickly
Proficient with computer skills including ease with keyboard strokes and mouse maneuvering
There’s a reason East Boston Neighborhood Health Center is ranked as one of the “Top Places to Work” by The Boston Globe. It is because we are committed to maintaining a truly supportive and welcoming environment — for both our employees and our patients — that reflects our mission and culture. A huge focus of which is to offer important benefits so you can be your best inside and outside of work.
Striving to be an employer of choice, we offer progressive benefits, a variety of schedules, and the satisfaction of working with a diverse workforce whose unity of purpose is a real force for achievement. Plus, our Education & Training Institute is an attractive resource for many of our employees who seek to broaden their skill base and advance their careers.
Medical & Dental Coverage
Life and Disability Insurance
Privileges at Boston Medical Center for Providers
401(K) Retirement Plan
Educational Assistance
Flexible Spending & Transportation Accounts
Paid Holidays, Vacations, Sick and Personal Time
A Generous Staff Development Benefit
Excellent Malpractice Coverage
A Designated Medical Staff Office for Physician Support
Free Parking
And Much More…