Job Information
East Boston Neighborhood Health Center Patient Advocate in East Boston, Massachusetts
Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!
Everywhere you turn, you can feel the immeasurable level of enthusiasm here at NeighborHealth! We are one of the largest community health centers in the country, supporting the greater Boston area and focusing on the well-being of our patients and local community. From the nurses and physicians on the front line of patient care, to the managers who lead and guide our staff, to the many support roles that keep our facilities running smoothly - everyone plays a vital role in improving medicine for our patients.
Interested in this position? Apply online and create a personal candidate account!
Current Employees of NeighborHealth - Please use our internal careers (https://www.myworkday.com/ebnhc/d/task/1422$794.htmld) portal to apply for positions.
To learn more about working at NeighborHealth and our benefits, please visit out our Careers Page (http://careers.ebnhc.org) .
Time Type:
Full time
Department:
Patient Advocacy Office
All Locations:
East Boston
Position Summary:
The Patient Advocate serves as the liaison and change agent between patients and the organization in their expressions of commendation or concern so that moral, ethical, operational, and care standards are upheld on behalf of NeighborHealth patients, families, visitors and/or staff. Provides prompt and appropriate investigation and response to patients, families, and/or significant others who have concerns or questions, including the review, referral and resolution of complaints. Serves as a resource to staff for patient rights, advanced directives, problem resolution, and patient advocacy. Full Time position, Monday - Friday, 8:00 AM - 5:00 PM, but may require flexibility.
Education
Bachelor’s degree (or equivalent combination of formal education and experience) preferred.
Master’s degree in Public Health, Social Work or Psychology preferred.
Experience
- At least 2-3 years customer service experience; experience in patient advocacy or social work preferred
Skills/Abilities
Requires well-developed interpersonal relationship and communications skills to instill confidence and to advocate for patients and their family.
Patient-oriented demeanor that depicts concern and caring attitude towards all.
Requires basic knowledge of change theories and organizational development
Bilingual skills appropriate to the patient population served, are required
Excellent listening skills, ability to diagnose problems, resolve conflict, and develop practical solutions.
There’s a reason NeighborHealth (formerly East Boston Neighborhood Health Center) is ranked as one of the "Top Places to Work" by The Boston Globe. It's because we're committed to maintaining a supportive and welcoming environment — for both our employees and our patients — that reflects our mission and culture. We are proud to offer benefits that support you inside and outside of work.
We strive to offer a variety of schedules, a diverse and inclusive workforce, and a patient-driven purpose that supports our local community. Additionally, we utilize our Education & Training Institute as a resource for our large employee workforce who seek to broaden their skill base and advance their careers. We hope you consider joining our team!
Medical & Dental Coverage
Life and Disability Insurance
Privileges at Boston Medical Center for Providers
401(K) Retirement Plan
Educational Assistance
Flexible Spending & Transportation Accounts
Paid Holidays, Vacations, Sick and Personal Time
A Generous Staff Development Benefit
Excellent Malpractice Coverage
A Designated Medical Staff Office for Physician Support
Free Parking
And Much More…