Job Information
Bear Mountain Health Care Guest Services Manager for Long Term Care Facility in East Longmeadow in East Longmeadow, Massachusetts
The Guest Service Manager position is currently a Full Time - 40 hours / week/Salaried position
You will have accountability for the overall customer satisfaction within the assigned skilled nursing facility center. The position is responsible for navigating new customers and their families and loved ones from admission through discharge, ensuring the highest quality of service and patient experience. You would also be responsible for ensuring ongoing staff CARE training to ensure all Facility staff are confident in providing exceptional, compassionate care and customer service. Guest Services staff ensures that the assigned unit(s) are prepared for new patient admissions and tours, liaise between patients and Facility Departments to address patient questions and concerns, ensure resolution to any presented grievances, and positively impact patient and family satisfaction.
SPECIFIC EDUCATIONAL/VOCATIONAL REQUIREMENTS:
§ Graduate of an accredited associate degree program, preferably in hospitality, healthcare administration/management, or business; Bachelor’s degree preferred.
§ This position requires that the employee can read, write, speak, and understand the spoken English language to ensure the safety and well-being of our patients and visitors at the work site when responding to their medical and physical needs.
§ Must provide verification of TST (tuberculin skin test) as required by state law and in accordance with Company policy. TSTs will be administered at the work site if required.
Must provide proof of Covid Vaccinations - Current to meet MASS DPH guidelines
Bear Mountain Vision and Culture
Bear Mountain is a leading healthcare company, spanning the nursing home sector from Extended/Long Term Care and Short-Term Rehabilitation to Neurobehavior Programs. Bear Mountain is dedicated to continuing its tradition of providing exceptional guest experiences across its facilities (https://www.bearmountainhc.com/locations/) . Our vision “To exceed your expectation with the highest quality healthcare in a safe, clean, supportive and positive environment.” unites us as a team, our Team members put the CARE back into healthcare, and our amazing Team Members are at the heart of it all! We expect you to maintain and support the education of this culture