Job Information
Cape Associates, Inc. Dispatch & Scheduling Coordinator in Eastham, Massachusetts
The Dispatch & Scheduling Coordinator will support our Trades Division, including our Plumbing, HVAC, and Electrical departments. The Dispatch & Scheduling Coordinator will be responsible for many duties including but not limited to dispatching and scheduling for the Trades Division.
Responsibilities :
Maintain mobile service dispatch.
Maintain Trades service schedule.
Pull keys for Trades team.
Contact customers for scheduling.
Maintain communication and follow ups with customers.
Enter all work orders for the Trades Division.
Maintain Trades construction jobs schedule on Builder Trend.
Document imagining for all Trades.
Update notes for dispatch query for all Trades.
Order parts as needed.
Timecard maintenance for all Trades.
Type proposals and manage proposals billing schedule.
Permitting for all Trades.
Schedule inspections for all Trades.
Upload and maintain budgets for Trades in Foundation.
Work with the Billing Administrative Assistant to review invoice needs weekly.
Requirements:
Dispatch experience is strongly preferred.
Excellent customer service skills.
Flexible and adaptable to a high paced work environment.
Excellent time management skills.
Ability to trouble-shoot quickly and effectively.
Ability to maintain professional conduct under pressure.
Superior organizational skills.
Basic to thorough knowledge of office electronics – printers, copier, fax, scanner, etc.
Ability to prioritize when given multiple tasks.
Desire to learn outside of current skillset.
Must be knowledgeable in many aspects of technology.
Resourceful, creative, and intuitive.
Must have excellent typing skills.
Must be proficient in Microsoft Word, Excel, and Outlook.
Physical Requirements:
This is largely a sitting role; however, some standing and movement is required. This includes the ability to lift files, open filing cabinets and bend or stand, as necessary.