Cumar, Inc. Customer Service in Everett, Massachusetts
Our team is growing. Join the Cumar team! An exciting opportunity for a Customer Service Coordinator - Stone Aftercare and Maintenance Solutions has opened! Winner of Boston Magazine\'s Best of Boston Home 2022 - Best Stone. New England\'s preeminent source and fabricator of the finest marble, granite, quartzite, and exotic stones. As the preferred choice of designers, architects, developers, and discerning homeowners, with specialty focus on luxury kitchens, baths, and custom projects, we are an established leader in high end marble, granite and other natural stone fabrication and installation. Our customers matter. Along with being the go-to destination for the largest selection of natural and semi-precious stone, we are also a key resource for stone aftercare and maintenance solutions. As the Customer Service Coordinator, You will be on the front line engaging directly with our customers post installation / post construction to ensure that we continue to deliver our promise of excellence. We are looking for an outgoing Customer Service Coordinator to assist our customers with Stone aftercare and Maintenance Solutions in a swift, proficient, and friendly manner. The Customer Service Coordinator will be instrumental in customer satisfaction and retention by addressing Stone Aftercare concerns and product maintenance requests, and by communicating stone aftercare solutions to our customers in a professional, positive manner. You will apply your multitasking skills by listening and speaking to customers, navigating computers, and typing call documentation simultaneously. You will have the ability to swiftly gain customer confidence and trust. To ensure success in this position you will have the ability to maintain a sound knowledge of products and services and be an effective communicator. Top candidates are detail-oriented, motivated, and have excellent people skills. We are looking for an energetic and outgoing person to join our Customer Support team helping fulfill our clients\' needs and provide top-tier customer service. Responsibilities Monitor top tier customer problems to ensure a high level of response time and proper problem resolutions. Respond to customer inquiries by phone and email in a timely and professional manner. Input customer data and prepare estimates based on client requests and service needs, which may include gathering historical data by utilizing filing and retrieval systems Communicate daily with service technicians to anticipate needs and expand knowledge of services performed Schedule and confirm daily appointments. Prepare daily agenda with relevant information for technicians. Have a full working knowledge of the service handbook to respond to every customer and service associate inquiry. Appropriately close out projects by billing in a timely manner and by following up with customers. Other duties as assigned by management. Qualifications 5+ years of Customer Service experience Demonstrated ability to work independently as well as being a strong leader. Must be an excellent communicator and speaker, both on the phone and in written interactions Needs to be a people person. Working knowledge of Microsoft Office Suite and enthusiasm for learning new systems General knowledge of natural stone is a plus. Bi-Lingual a plus (though not mandatory) Cumar Inc., is proud to be an Equal Opportunity Employer For more information from the MassHire Metro North Career Center, email firstname.lastname@example.org MassHire Metro North Career Center is an EEO Employer. Auxiliary aids or services are available upon request to individuals with disabilities. Veterans and their eligible spouses receive priority of service. NOTE TO JOB QUEST USERS - clicking \"Interested\" on this position in Job Quest does not mean you have submitted an application for the position, this function only saves the position in your list of saved jobs.