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First Citizens Federal Credit Union Contact Center Representative in Fairhaven, Massachusetts

ESSENTIAL FUNCTIONS - LISTED BELOW ARE SOME OF THE ESSENTIAL FUNCTIONS TO CARRY OUT THIS JOB. Respond to telephone calls, email, chat, mail, and other forms of inquiries from members, branches, and business partners while utilizing listening skills and open-ended questions to identify member needs. Open deposit accounts, assist with loan applications, and perform deposit and loan account maintenance by phone, internet, and mail. Achieve set sales, service, and productivity goals. Participate in outbound sales campaigns performed to prospects or members and meet sales/conversion goals set for each campaign. Maintain working knowledge of Credit Union products, services, policy and procedures including online banking, mobile banking, bill pay, business banking, cash management, branch operations, debit card maintenance, loan and deposit accounts. Ensure confidentiality within all areas of responsibility. Cross sell and promote credit union products; including deposit and loan products, insurance offerings and business services. Adherence with credit union policies that could be amended from time to time. Follow all procedures pertaining to the Credit Union?s policies of BSA, USA Patriot Act, and OFAC. Attend trainings when available and to keep abreast of all information regarding changes and updates. Report to Management any acts of disregard to these policies. Successfully complete all company required and job specific training. Perform additional duties as required. QUALIFICATIONS, EDUCATION REQUIREMENTS AND PREFERRED SKILLS High school diploma or equivalent. One year customer service experience preferred. Ability to cross sell products and services. Knowledge of credit union products and services. Excellent interpersonal skills. Organizational skills with the ability to prioritize multiple tasks and responsibilities. Proficient with Microsoft Office suit including Work, Excel, PowerPoint & Outlook. Bilingual (Spanish and/or Portuguese) a plus. WORKING CONDITIONS The work environment characteristics described here are representative of those the team member encounters while performing the essential functions of this job. Full & Part Time position available

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