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Southcoast Health Team Lead in Fairhaven, Massachusetts

We are searching for a Team Lead ? Service Center responsible for ensuring the delivery of outstanding customer service, resolving issues, and delivering accurate information to Southcoast patients and providers. Responsible for the direct supervision of Service Center staff and ensures that all necessary tools and resources are available to meet or exceed department service requirements and servicing patients and providers across Southcoast. The Team Leader is also responsible for proactively and methodically identifying and resolving service barriers working with partner departments as needed to do so. The Team Leader will be involved in hiring decisions and assist in the training process, ensuring that every advisor is well prepared for their calls. They will continue to support advisors after training by monitoring their progress, ensuring that they understand and meet expectations, answering their questions, and providing them with ongoing coaching opportunities and inspiration. The Team Leader should be analytical, supportive, and prepared to act a resource to advisors. The Team Leader provides direct supervision to assigned Service Center staff. Service Center Team Leader will supervise 5-20 Service Center staff. Hours: 40hrs Shift: Day Shift; 8:30am ? 5pm Location: Southcoast Business Center ? Fairhaven, MA Education and/or Experience Requirements: Associate or Bachelors degree preferred or the equivalent knowledge and experience is required Analytical and supervisory skills as well as proficient skills with Microsoft Office applications, including Excel, Word, and PowerPoint are required Three to five (3-5) years of customer service experience is required Minimum one (1) year of prior Team Lead or coaching experience required (including hiring staff, delivering corrective action and leading employees) Additional desired skills and competencies include: Proficiency with technology, including computers, software applications and phone systems Ability to coach, train and motivate employees and evaluate their performance Effective collaborative and proven process improvement skills Demonstrated ability to successfully plan, organize and manage projects Detail oriented, with excellent proof reading and editing skills. In accepting employment with Southcoast, you understand that you are required to be fully vaccinated against seasonal Influenza and the COVID 19 virus or to be exempt from the requirement for medical or personal reasons by signing a statement certifying you are choosing to be exempt from vaccination once hired

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