Massachusetts Veterans Jobs

Job Title: Call Center Representative

Location: Fall River, MA

Salary: $20/hr

6-month Contract-to-Hire position

Job Type: Full-time

Hiring at a well-established bank in Fall River, MA looking for a Call Center Representative to join the team. The successful candidate will be responsible for answering customer inquiries, resolving issues, and providing exceptional customer service.

Requirements:

• High school diploma or equivalent

• 2-3 years of call center experience

• Excellent communication and problem-solving skills

• Ability to multitask and work in a fast-paced environment

• Strong attention to detail and accuracy

• Proficient in Microsoft Office and other computer systems

• Availability to work weekends and holidays if needed

• Knowledge of banking products and services is a plus

Responsibilities:

• Answer customer inquiries via phone, email, or chat

• Resolve customer issues in a timely and professional manner

• Provide information about banking products and services

• Ensure customer satisfaction by providing exceptional service

• Maintain accurate and detailed customer records

• Collaborate with other departments to resolve complex issues

• Meet and exceed call center metrics and goals

If you meet the requirements and are interested in this exciting opportunity, please apply for consideration.

About Aston Carter:

Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.

At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.

Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.