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Community Health Connections Medical Assistant - Substance Use Programs (OBOT) in Fitchburg, Massachusetts


Make an impact in your community through a career in health care!

Community Health Connections (CHC), founded on February 25, 2002, is a mainstay for compassionate care, regardless of income or insurance status. We have over 20 years of experience as a Federally Qualified Health Center (FQHC) serving everyone who comes through our doors; including low income, underinsured, uninsured, publicly housed, and homeless populations, in 35 cities and towns in North Central Massachusetts.

The Medically Assisted Treatment Medical Assistant-Case Manager provides administrative support with program data collection, maintenance and reporting. The Medical Assistant provides assistance to the patients and providers to manage the flow of program visits and services across CHC. The Medical Assistant will assist with data collection and entering into the appropriate systems, and that follow up with patients to coordinate appointments is completed. The position works in conjunction with the RN-OBOT and the Nurse Manager-Fitchburg, and demonstrates excellent decision-making skill, problem solving, and attention to detail. The position is responsible for highly sensitive information, which requires a clear understanding of medical and behavioral health confidentiality.

Responsibilities include:

  • Prepares patients for visits with providers by performing and recording vital signs (including blood pressure, temperature, pulse, respirations, weight, and other procedures as needed)

  • Assists in preparing patients for routine diagnostic procedures (i.e., urine specimens) and performing selected POC screening tests.

  • Work is of medium demand, walking and standing.

  • Managing patient care is a team effort that involves clinical and non-clinical staff interacting with patients.

  • Organization and coordination of Suboxone and Vivitrol schedules, distribution of patients across sites and provider time blocks.

  • Management of provider registry for patients receiving MAT

  • Provide support during screening, intake, induction, stabilization and maintenance phases of patient treatment.

  • Tracking, follow-up and reporting of diagnostic services, diagnostic test results, referrals for diagnostic tests, tracking of results and closing the loop for all test results.

  • Communication with providers, patients and the patient’s families when appropriate

Minimum Qualifications:

  • High School Diploma or GED required, Associate Degree in Medical Office Assistant or equivalent preferred.

  • Previous experience preferred.

  • Bilingual in Spanish and/or Hmong preferred.

  • Work experience similar to a medical office environment

  • Computer skills for accurate data entry

  • Knowledge of basic medical terminology

  • CPR certification or equivalent

  • Demonstrated interpersonal relationship skills.

  • Demonstrated written and verbal communication skills in English.

  • Demonstrated ability to work in a fast-paced medical office environment.

We offer competitive pay and excellent benefits including bonuses, paid time off (vacation, sick, personal and 10 holidays), health, dental, life, vision, 401K, and more!




  • Medical office experience: Some Knowledge

  • Accurate Data Entry: Some Knowledge

  • Medical terminology: Some Knowledge

  • Bilingual (Spanish/Eng.): Intermediate



  • High School or better

Licenses & Certifications


  • Certified Medical Asst.

  • CPR