Massachusetts Veterans Jobs

The Department of Mental Health (DMH), Central Mass Area is seeking a detail oriented and organized individual with a strong commitment to customer service to provide administrative support to the North County Site Office in Fitchburg under the direction of the Site Director. Please note: The schedule for this position is Monday through Friday 9:00 a.m. - 5:00 p.m. with Saturday and Sunday off. Duties and Responsibilities (These duties and responsibilities are not all inclusive) _ * Provides primary administrative support to case management compiling reports and spreadsheets, makes and receives telephone calls; type correspondence; reports, etc. * Maintains confidentiality, HIPAA, and professionalism regarding information and materials handled. * Ensures overall maintenance and organization of Record Room and filing of medical records. * Serves as administrative liaison between the site office and the general public. * Provides daily operation of the clerical component of the office, including the phones, reception area and workflow. * Enters data information and reporting from Mental Health Information Systems (MHIS), entering required data input and export data. * Responds to informational requests from Central/Area DMH Office as directed by the Site Director; * Oversees the quality assurance process for case manager record reviews; maintains listing of client records to be reviewed; follow up with billing error reporting; provide detailed information to the Site Director. * Processes paperwork as needed for personnel changes/onboarding/termination. * Monitors office inventory and order supplies. * Participates in the Request for Response (RFR) procurement process. * Assists the Site Director in the recruitment, orientation, and organization of Community Conversation meeting(s). * Provides case management department with needed information from tracking and filing systems as required. * Attends meetings as required. Types minutes and distributes in a timely fashion. * Supports authorization services by preparing referrals as requested for Service Team. * Provides local liaison coordination to technical support for staff on computer systems; includes required forms and documentation. _Required Qualifications: * Proficiency with Microsoft Office software * Solid written and verbal communication skills * Ability to create, format, and edit documents and spreadsheets * Ability to establish rapport with persons from different ethnic, cultural and/or economic backgrounds. * Knowledge and experience with general office equipment * Ability to exercise discretion in handling confidential information Working Conditions: This position travels to meet with clients and family members outside the office in various settings such as homes, hospitals, programs, and other accessible community settings. Candidates will need a valid driver’s license and access to a reliable motor vehicle for transportation. DMH Mission Statement: The Department of Mental Health assures and provides access to services and supports to meet the mental health needs of individuals of all ages, enabling them to live, work and participate in their communities. The Department establishes standards to ensure effective and culturally competent care to promote recovery. The Department sets policy, promotes self-determination, protects human rights and supports mental health training and research. _Pre-Hire Process:_ A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit http://www.mass.gov/hhs/cori Education, licensure and certifications will be verified in accordance with the Human Resources Division’s Hiring Guidelines, Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth’s website. If you require assistance with the application/interview process and would like to request an ADA accommodation, please click on the link and complete the Reasonable Accommodation Online Request Form For questions regarding this requisition, please contact Human Resources at (800) 510-4122, Option #4. First consideration will be given to those applicants that apply within the first 14 days. Office Support Specialist I: Applicants must have at least (A) two years of full-time, or equivalent part-time, experience in administrative work experience or (B) any equivalent combination of the required experience and the substitutions below: Substitutions: I. An Associate's or higher degree with a major in business administration, business management or public administration may be substituted for the required experience. II. An Associate's or higher degree with a major other than in business administration, business management or public administration may be substituted for a maximum of one year of the required experience. Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed. Educational substitutions will only be permitted for a maximum of two years of the required experience. /Salary placement is determined by a combination of factors, including the candidate’s years of directly related experience and education, and alignment with our internal compensation structure as set forth by the Human Resources Division’s Hiring Guidelines. For all bargaining unit positions (non-management), compensation is subject to the salary provisions outlined in the applicable collective bargaining agreement and will apply to placement within the appropriate salary range./ *Comprehensive Benefits* When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future. Want the specifics? Explore our Employee Benefits and Rewards! An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply. The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role. Job: Administrative Services* *Organization: Department of Mental Health *Title: *Office Support Specialist I - Fitchburg Location: Massachusetts-Fitchburg - 49 Nursery Lane Requisition ID: 24000AZY